Project Coordinator

We’re a privately owned ISP (Internet Service Provider) and MSP (Managed Service Provider) on Fleet Street. No shareholders, no investors. We run our own network and prefer to build and operate things ourselves rather than resell other people’s services. It gives us proper control over what we deliver to customers. We’ve grown from 4 to 12 people over the last three years, and people who join tend to stay. We’re delivering more customer projects than ever — fibre installs, network builds, cloud migrations, office moves, data centre work, IT fit-outs — and our Project Manager needs a Project Coordinator to support delivery.

About the role

As Project Coordinator, you’ll support our Project Manager in the coordination and delivery of multiple customer-facing infrastructure projects. This is an entry-level project coordination role with full training provided. You’ll often be the first point of contact for customers on live projects, so confident communication matters. You’ll be responsible for project administration, project documentation, progress tracking, meeting coordination, action follow-up, and stakeholder communication. You don’t need prior project management experience or certifications — we’ll train you on everything.

Who we’re looking for

Someone naturally organised who gets a kick out of complicated things coming together on time. You don’t need formal project management experience or certifications. You need the kind of brain that builds a list before starting, notices when something’s drifted off track, and chases the awkward update everyone else is hoping they don’t have to ask about.

You also need to be comfortable on the phone and in writing with customers. You’ll often be their first port of call when they want to know what’s happening, so a calm, clear, friendly manner matters.

If you’re the person who’s quietly run a group trip, kept a society going at uni, organised a wedding, or project-managed your own house move without losing your mind, you already have most of the instincts. We’ll teach you the frameworks and the tools.

Responsibilities

• Project coordination and project administration across multiple concurrent projects

• Supporting Project Managers with day-to-day project delivery activities

• Acting as the front-line contact for customers on live projects, handling updates, queries, and routine communications

• Maintaining accurate project documentation, project records, and project files in Halo PSA

• Tracking project progress, identifying slippage, and reporting status to Project Managers

• Scheduling and coordinating project meetings, kick-offs, and review sessions

• Following up on outstanding actions, decisions, and project tasks

• Coordinating communication between customers, site teams, suppliers, and internal stakeholders

• Assisting with project planning, timelines, and customer updates (growing into building plans yourself over time)

• Supporting risk and issue tracking across live projects

The projects you’ll work on

Our projects are a mix of customer infrastructure work: dedicated fibre installations, LAN and Wi-Fi deployments across multi-tenant buildings, private cloud migrations, colocation moves, full office IT fit-outs, and data centre work. Some run for a week, some run for six months. Some are straightforward, some involve coordinating multiple suppliers, landlords, building access, and customer go-live dates. You’ll see the full range from a desk-based coordinator role, with shadowing opportunities on site as you build experience.

Requirements

• Strong organisational skills and attention to detail

• Excellent written and verbal communication skills, especially over email and phone

• Confident, friendly customer-facing manner

• Ability to manage multiple tasks, priorities, and deadlines simultaneously

• Confident using Microsoft Office (Outlook, Word, Excel) or Google Workspace

• Comfortable working both independently and as part of a team

• Proactive, with a willingness to chase, follow up, and own outcomes

• UK-based with the right to work in the UK

• Able to commute to our Fleet Street office in the City of London 2–3 days per week

Nice to have (but not required)

• Previous experience in project coordination, project administration, project support, or PMO roles

• Familiarity with any project management tool (we use Halo PSA, but any equivalent experience transfers)

• Awareness of project management methodologies such as PRINCE2, Agile, Scrum, or Waterfall

• Background in technology, telecoms, IT services, infrastructure, ISP, MSP, construction, or any project delivery environment

• Experience supporting infrastructure projects, network deployments, fibre installations, IT rollouts, or office fit-outs

• Customer-facing or stakeholder management experience

Tools you’ll use

• Halo PSA — our single source of truth for projects, used for planning, tracking, documentation, and customer updates

• Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)

Full training is provided on Halo. Prior experience with any project management or service management tool will transfer easily.

Benefits

How we invest in you

• Bi-weekly 1-to-1s with one of the owners. Real conversations about your progress, feedback both ways, and a development plan that’s yours

• Paid training tailored to where you want to go. If a project management qualification makes sense for you down the line, we’ll fund it

• Direct mentorship from our Project Manager, who’s done every kind of project we run

• Hands-on exposure to how infrastructure projects actually get delivered, from kick-off to handover

• A team that promotes from within. If you want to move into project management, operations, or a different part of the business over time, we’ll back you

Benefits and package

• Salary: £25,000–£32,000 depending on experience

• 28 days holiday including bank holidays, plus your birthday off

• Hybrid working: 2–3 days working from home, the rest in our Fleet Street office

• Home internet allowance after probation

• Training budget for professional development

• Company laptop

• Workplace pension