Executive Liaison Customer Field Manager

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Executive Liaison Customer Field Manager Location: Field based

Contract: Full-time, Permanent

Salary: £33,398 per annum + excellent benefits

About the role

We are looking for an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This is a field-based role where you will manage end-to-end resolution of operational and billing complaints, engaging directly with customers, communities, and stakeholders.

You will play a key role in restoring service, resolving concerns, and ensuring customers remain at the heart of decision-making. Working across the business, you will drive improvements, manage risk, and deliver against regulatory and customer performance measures.

What you’ll be doing

Managing complex customer cases through to resolution Visiting customers, sites, and communities to resolve issues first-hand Supporting operational incidents and ensuring clear customer communication Working collaboratively with internal and external stakeholders Identifying root causes and driving service improvements Supporting vulnerable customers and community relationships

What we’re looking for

Proven experience in customer management or complaint resolution Strong communication and stakeholder engagement skills Ability to manage complex cases and make sound decisions Organised, proactive, and able to work independently in the field Full, clean driving licence

What you’ll get

Join us and help deliver a reliable, high-quality service for our customers across the South West.

We believe in rewarding our people for their hard work and dedication. As our Executive Liaison Customer Field Manager you'll enjoy:

Competitive Salary – Based on experience and skills Annual Bonus Scheme – Recognising company performance Pension Scheme – Helping you plan for your future Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible Healthcare Benefits – Access to employee assistance programs Employee Discounts – On various products and services Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 18th June 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Division

South West Water

Department

Customer and Community

Locations

Plymouth

Yearly salary

£33,398

About South West Water

We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.

From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.