Sales Support Officer

Company

Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4600 employees, a turnover of 1.51 billion euros and 34 production sites on 5 continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Driven investments in R&D, a longstanding vision of innovation as well as adaptations to local market needs laid the foundation for outstanding performance.

Based in Tamworth (B77 5PN), Soudal (UK) Ltd is one of the largest subsidiaries within the Soudal Group and currently looking for a Sales Support Officer to join a growing customer service team, reporting to the Customer Service Manager.

Main Purpose of the Job

To improve the Customer Experience providing excellent proactive customer service and sales support to both internal and external customers.

Key areas of responsibilities and accountability

• Handle inbound calls in line with set KPI’s
• Manage customer expectations by phone, email and any other appropriate means of communication.
• Excellent attention to detail and accuracy in the processing of orders
• Liaising with all other departments to improve efficiency and minimise issues and costs.
• Manage delivery issues in line with customer expectations
• Make outbound calls to maximise sales opportunities
• Update customer price files
• Maintain customer data within CRM and SAP.
• Manage customer open order books in line with customer expectations.

Profile

• Minimum 3 years relevant experience in a fast-paced environment.
• Excellent communication skills both written and verbally.
• Preferably SAP, Microsoft Outlook, CRM Dynamics 365 experience.
• Problem-solving and organisational skills.
• Team player.
• Ability to work under pressure and deadlines
• Exceed customer expectations - go the extra mile.
• Living within commuting distance

We offer

• Competitive salary with bonus
• 10% employer contribution to group pension plan
• Free parking
• Employee Assistance Programme
• Health Plan

Contact

Would you like to be part of our passionate team with short communication lines, a no-nonsense mentality and numerous opportunities to grow? Quickly apply for the job of your dreams!