Training and Support Officer

Join our team and help empower volunteers to make a difference in Sefton.

Actual salary: £20,485 per annum for 24 hours per week (4 days)

Hours: 24 hours per week, worked over 4 days (9:30am – 4:30pm).

Contract type: Permanent

Annual Leave: 28 days plus Bank Holidays (part time pro-rata)

Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)

Closing date: 26th June 2026 6pm

Interview dates: Week commencing 29th June 2026

About the role

We’re looking for an enthusiastic and supportive Training and Support Officer to lead the development of our volunteers and advisers. You’ll be helping them gain the skills, confidence, and knowledge to deliver high-quality advice to people across our community.

You’ll:

• Deliver and coordinate training, workshops, and one-to-one mentoring
• Support advice sessions, offering guidance and stepping in to advise clients when needed
• Assist with volunteer recruitment, induction, and development
• Promote a positive learning culture and maintain service quality

While advice experience is desirable, your main strength will be your ability to coach, train, and empower others.

About you

You will have:

• Experience in training, mentoring, or coaching in a workplace, education, or voluntary setting
• Strong interpersonal and communication skills
• A positive and encouraging approach to learning
• Organisational skills to manage varied tasks and priorities
• Experience in a customer-facing or community role
• Confidence in using IT systems and online learning tools

Why join us?

At Citizens Advice Sefton, you’ll be part of a team committed to tackling poverty and social injustice. We offer:

• 7% employer pension contribution (with 1% employee contribution)
• 28 days annual leave plus bank holidays (pro rata)
• Ongoing development and training
• Cycle to Work scheme

How to apply

For an application pack, visit our website via the Apply button.

We welcome applications from all sections of the community and are a Disability Confident employer, guaranteeing interviews to all disabled applicants who meet the essential criteria.

The interview process

Interviews will take place in two parts:

• A short presentation/workshop (10–15 minutes) – Topic: Deliver a short workshop for new volunteers on “Active Listening Skills in Client Interviews”. The aim is to show how you would make training engaging, inclusive, and confidence-building.
• Panel interview – where we’ll explore your skills, experience, and approach in more depth.

Job Types: Part-time, Permanent

Pay: £29,873.00 per year

Expected hours: 24.0 per week

Work Location: In person