Customer Repairs Specialist

• £29,648 per annum plus additional benefits.
• 37 Hours per week (Mon-Friday)
• Home-based with occasional travel to office (You will be expected to occasionally travel to the office to attend in person meetings, events and training, so we recommend that you reside within 70 miles of DT1 2PJ)
• Permanent role.
• Closing date for applications: 18th June 2026 (Midday)

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

Magna’s Customer and Home experience team is seeking a highly motivated Customer Repair Specialist to support the needs of the business. The successful applicant will be able to build great rapport with our customers, establish their needs and provide the best experience with a right first-time approach. You will be part of a team where our people are passionate about delivering an excellent customer service and committed to improving the customer experience.

• You will be responsible for managing and resolving customer repair complaints, undertaking a thorough investigation of each case and liaising closely with the scheduling and operations teams to secure a timely and appropriate resolution.
• You will work closely with the complaints team to identify recurring complaint themes and collaborate with the wider Home Services team to help reduce complaints. You will also ensure ongoing compliance with the Housing Ombudsman Code, at all times.
• Occasionally provide cover for response scheduling as required; full training will be provided to support effective service delivery and compliance.

What you need to be successful

• Great written and verbal communication skills.
• Capable of investigating customer complaints and making decisions to achieve successful resolutions.
• Excellent skills in communicating effectively with both our customers, colleagues, and stakeholders.
• Ability to handle difficult situations with empathy and professionalism alongside great organisation and time management skills.
• A prior knowledge of QL- Aereon would be advantageous.

Applicants with transferable qualities are encouraged to apply.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at ***email_hidden*** / mobile: 07528 974936

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

Magna Benefits

We pride ourselves on providing a good working environment and benefits. We look after those who work for us as we know that without the commitment of our colleagues, we would not be able to provide wide ranging services and support to our customers. Our extensive range of benefit details can be viewed on our website under each vacancy.