Adult & Community Learning Administrator

The role of an Adult & Community Learning Administrator is to provide high‑quality administrative, enrolment and learner‑support functions that keep the service running smoothly. At 0.4 FTE, the post is part‑time at 14.8 hours per week, with some early‑evening work required during peak enrolment windows across the academic year.

Salary: £20,739 pro-rata

Key Responsibilities

• Learner Enrolment Support — Manage enrolment processes, including data entry, ID checks, fee processing, and supporting learners to complete required documentation.

• Customer Service — Act as a first point of contact for learners, tutors and partners via phone, email and in person, providing clear and friendly information about courses, venues and procedures.

• Data & Record Management — Maintain accurate learner records on MIS systems, ensuring compliance with funding and audit requirements.

• Course Administration — Prepare class lists, registers, room bookings, tutor packs and course materials.

• Quality & Compliance — Support the collection of learner feedback, progression data and evidence required for Ofsted and funding bodies.

• Marketing & Communications — Assist with promoting courses, updating website information, producing newsletters and supporting community outreach.

• Financial Administration — Process payments, refunds, purchase orders and petty cash in line with financial procedures.

• Team Support — Provide administrative support to curriculum leads, tutors and managers as required.

Contact our HR Department on [email protected] or telephone (01432) 365373 for any further information.

Closing date: Monday 15th June

Interview Date: Tuesday 23rd June

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Vacancy Details

Job Location: Hereford

Salary: £20,739 pro-rata

Contract: Part time, permanent

Working Hours: 14.8 hours per week, full year, including early‑evening availability during enrolment periods (3–4 times per academic year)

Possible Start Date: TBC

Positions Available: 1

Interview Date: Tuesday 23rd June 2026

Listing Expires: Monday 15th June 2026