Trainee Support Analyst

Salary

Competitive + Bonus + Excellent Benefits

Trainee Support Analyst - Ripon (Hybrid Working)

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trainee Support Analyst based in Ripon, you’ll be responsible for:

• Acting as the first point of contact for IT support via phone, self-service, and live chat
• Delivering excellent customer service to colleagues across the business
• Managing and resolving IT queries while maintaining high customer experience standards
• Supporting key ITIL processes and assisting with major or sensitive incidents
• Contributing to IT projects and wider Service Desk initiatives as required

This is a permanent position working 40 hours per week, Monday to Friday, 8 am - 5 pm.

And here’s what we’d like you to have:

• A keen interest in starting or progressing a career in IT support
• Strong communication skills with a customer-focused approach
• Ability to work in a fast-paced environment and manage multiple tasks
• Willingness to learn and develop with guidance from experienced team members
• Previous Service Desk experience (or transferable skills) is advantageous but not essential

We look forward to receiving your application!

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