Ward Clerk - Patient Administration

Job Summary

We are pleased to offer an exciting opportunity for an enthusiastic individual to join the Patient Administration Team at Good Hope Hospital. We currently have a permanent Ward Clerk vacancy based within our discharge lounge, working 25 hours per week, with occasional cover required across other wards at Good Hope Hospital.

This role is based on a Monday to Friday working pattern, from 12 noon to 5:00pm. There is no requirement to work weekends or bank holidays as part of this position.

You will play a key role in supporting the smooth flow of patients through discharge lounge, helping ensure a high standard of administration and patient care through effective record-keeping and communication.

Interviews will be held on Tuesday 16 June 2026.

Main Duties, Tasks & Skills Required

As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please note for a specific detailed job description for this vacancy please see attached job description.

Person specification

Qualifications

Essential

• Good General Educations (eg. GCSE English and Maths (A-C/ 4-9)

Experience

Essential

• Experience of dealing with the Public/Customer service experience.
• Experience of using IT systems.

Desirable

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook).
• Experience of working in a busy environment.
• Experience of working in Healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Claire North

***email_hidden***

01214249148

Pay scheme

Agenda for Change

Band

Band 2

Salary

£25272.00 to £25272.00 Yearly

Contract

Permanent

Working pattern

Part-Time, Flexible Working

Reference number

304-1099340

Job locations

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

Attachments

JD PS - Band 2 Ward Clerk.pdf – 422KB Opens in a new window