Switchboard Operator

Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast-paced communications team. You’ll be the crucial first point of contact for internal and external callers and play a key role

What You’ll Do

Operate a computer-based Switchboard system

Handle All calls and requests

Monitor and respond to alarms, including fire, trauma, and security alerts

Maintain clear and accurate records

Support with clerical / admin duties

Work independently responding confidently to emergencies

What You’ll Need

Excellent communication and interpersonal skills

Ability to stay composed in high-pressure situations

Good computer literacy and organisation skills

Willingness to work flexible hours, including nights and weekends

Previous office or switchboard experience

Be adaptable and easily embrace changing priorities

Be a brilliant communicator and easily build relationships

Strive for excellence in an eager and motivated manne

Take initiative and make decisions that are right for our customers

Possess the ability to work under pressure

Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0306/61399006/52810996/STC #LI-DNP #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!