Duty Manager

We are seeking a Confident and reliable Duty Manager to oversee the day-to-day running of a busy sports bar. You will be responsible for ensuring excellent customer service, managing staff during shifts, maintaining operational standards, and creating a lively, welcoming atmosphere—especially during peak times and sporting events.

Key Responsibilities

Operations & Service

• Oversee smooth day-to-day operations of the sports bar during your shift
• Ensure high standards of customer service are consistently delivered
• Handle customer enquiries, feedback, and complaints professionally
• Monitor cleanliness, organisation, and presentation of the bar and seating areas
• Ensure all health & safety and licensing regulations are followed

Team Leadership

• Supervise and support bar staff, servers, and floor team during shifts
• Delegate tasks and ensure team performance meets service standards
• Assist with staff training and onboarding where required
• Lead by example to maintain a positive team environment

Sales & Performance

• Drive sales through upselling, promotions, and event nights
• Support the delivery of key sporting events and themed promotions
• Monitor cash handling, tills, and end-of-shift reconciliation
• Help achieve revenue targets and control wastage

Stock & Compliance

• Assist with stock control, ordering, and inventory checks
• Ensure proper storage and rotation of stock
• Maintain compliance with licensing laws and age verification policies
• Report any maintenance or operational issues promptly

Key Skills Required

• Previous experience in hospitality, preferably in a bar or sports venue
• Experience in a supervisory or team leader role
• Strong leadership and communication skills
• Ability to work in a fast-paced, high-pressure environment
• Excellent customer service skills
• Good knowledge of sports events (preferred but not essential)
• Cash handling and basic administrative skills

Qualifications

• Relevant hospitality experience essential
• Personal Licence (desirable but not essential)
• Must be eligible to work in the UK
• Flexibility to work evenings, weekends, holidays, and major sporting event