IT Apprenticeship

Baltic Apprenticeships

Baltic Apprenticeships are excited to be working with Advania UK to hire an enthusiastic and motivated IT Support Technician Apprentice to join their growing Enterprise Business Systems (EBS) team based in Manchester.

Advania are a leading technology company with people at heart, empowering organisations to create sustainable value through the clever use of technology. As one of Microsoft’s leading UK partners specialising in Azure, Security, Dynamics 365, and Microsoft 365, Advania deliver transformational IT services to businesses across the UK. Working at Advania means becoming part of a supportive, collaborative environment where development and progression are actively encouraged.

This is an exciting opportunity for someone passionate about technology and customer service who is eager to launch a long-term career in IT. You’ll gain hands-on experience within a structured IT support environment while learning from experienced engineers and technical specialists.

In this role, you’ll work towards your Level 3 IT Support Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

Assisting with resolving assigned IT support tickets and working towards first-time fixes where possible
Supporting remote IT assistance for users across the business
Assisting with onsite support activities including floor walks and walk-up support
Learning troubleshooting techniques from senior engineers and subject matter experts
Supporting the Enterprise Business Systems (EBS) team during onsite activities
Assisting with basic fault diagnosis, infrastructure checks, and minor upgrades under supervision
Supporting scheduled visits to other UK offices alongside senior engineers when required
Assisting with hardware installations, asset management, and stock handling
Learning how to clearly document troubleshooting steps, resolutions, and workarounds within tickets
Contributing to internal knowledge articles for common IT issues as your confidence develops
Supporting meeting room and collaboration technologies
Working within service level agreements (SLAs) and structured IT support processes
Coordinating with vendors regarding repairs and hardware support

Throughout your apprenticeship, you’ll gain valuable experience in:

IT Service Management tools such as ServiceNow
Supporting Windows 11 and Microsoft 365 environments
Hardware lifecycle and asset management
Vendor management and repair coordination
Communication and customer service within a professional business environment

Desired Qualities, Skills and Knowledge

Previous customer service experience with a genuine passion for IT and technology
Strong interest in IT support, infrastructure, and technology
Organised and detail-oriented approach to work
Excellent communication and interpersonal skills
Ability to work within a structured, process-driven environment
Positive and proactive attitude with a “can-do” mindset
Willingness to learn and complete an apprenticeship programme
Ability to work independently and as part of a team
Strong problem-solving skills and eagerness to develop technically
Full UK driving licence desirable but not essential
Grade 4/C in Maths GCSE and 5/C in English GCSE is required for this programme

Salary, Hours & Benefits:

Salary of £16,640 per annum
Salary reviewed and increased after the first year
Monday to Friday working pattern
37.5 hours per week
Flexible working hours between 09:00–17:00 / 18:00
28 days holiday including bank holidays
Structured development programme with increasing responsibility over time
Exposure to real-world IT support, logistics, and business operations
Opportunity to work with experienced engineers and Microsoft technologies
Excellent progression opportunities within Advania
Office-based role in Manchester
Supportive and collaborative team culture

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

Baltic Apprenticeships’ IT Support Technician Level 3 programme is designed to equip apprentices with the technical and professional skills required to succeed in a modern IT support environment.

Throughout the apprenticeship, you will develop knowledge and experience in:

IT fundamentals and troubleshooting
Operating systems and device support
Networking and infrastructure basics
Cyber security principles
Customer service and communication
Microsoft 365 and cloud technologies
Ticketing systems and IT service management
Hardware and software support processes

Your apprenticeship training will combine workplace learning with expert-led sessions from Baltic Apprenticeships to support your development and progression throughout the programme.

To apply, please submit your CV explaining your interest in the role and what you hope to gain from an apprenticeship with Advania UK. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT

Vacancy Information

Location

Manchester

Postcode

M27 6DB

Programme

ICT Support Technician - Level 3

Salary

£16,640

Reference

J-014097