HR Helpdesk Supervisor

Force

South Wales Police

Role Type

Police Staff

Business Area

Human Resources

Department

K Human Resources

Location

HQ, Bridgend

Grade

6SO1

Salary

£33,603.00 - £39,276.00

Part/Full Time

Full Time

Hours per Week

Type of Contract

Permanent

Level of Welsh language ability required?

Shortlisting Date

24 June 2026

Interview Date

9 July 2026

Closing Date

19/06/2026, 15:00

Job Advert Description

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

People really matter at South Wales Police, with a team of over 5000 employees, our people are our biggest asset and key to delivering our mission of keeping South Wales Police safe.

The People and Organisational Strategy aims to meet the changing demand and skills requirement of our future workforce and enable us to overcome key workforce challenges, to help us achieve this, we are recruiting a HR Helpdesk Supervisor within the Human Resources Department.

About the team/Department you will be joining

At South Wales Police, our HR Department plays a vital role in supporting our people to deliver a service to the communities we serve. We are a dynamic, forward‑thinking team, committed to providing high‑quality, professional HR support to officers, staff, and managers across the organisation, while promoting wellbeing, development, and continuous improvement.

Our HR service brings together a range of specialist teams, including Recruitment, Talent, Reward, Operations & Case Management, Occupational Health, Health & Safety, HR Helpdesk, Shared Services, Workforce Accessibility and Positive Action. Working collaboratively across these areas, we deliver a modern and responsive HR service. At the heart of this is the HR Helpdesk Team, which works closely with teams across HR and wider departments, ensuring colleagues receive timely, accurate advice and support.

This is an exciting development role for an aspiring HR professional, providing the opportunity to gain valuable experience within a varied and engaging HR environment.

About the role and key responsibilities

The HR Helpdesk Supervisor plays a key role in overseeing the day‑to‑day operations of

the HR Helpdesk, ensuring the efficient and effective handling of enquiries, processes, and escalated queries. The postholder will also lead on Helpdesk‑related projects, monitor trends, produce performance reports, and identify opportunities to improve processes and drive greater efficiency across the service.

This role includes direct management of a small team of HR Helpdesk Agents, providing leadership, direction, and ongoing support to ensure high levels of performance and continuous development. The successful candidate will also work closely with colleagues across HR to ensure a co-ordinated and seamless delivery of HR services.

This post is suitable for job sharing/part‑time workers, and the successful candidate must be willing to undergo vetting to MV/SC Level.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis.

As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.

For further information about the role, please get in touch with Menna Morgan, including your enquiry and contact number, at: ***email_hidden***

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect. Please note the successful candidate must be willing to undergo vetting to the required level.