Bank Reception Administrator

Spire Healthcare Cardiff, Pontprennau | Bank Receptionist | Spire Healthcare | Flexible Working | On Site Free Parking

At Spire Healthcare Cardiff, Pontprennau, every patient’s journey begins with a warm welcome—and as a Bank Receptionist, you’ll be the person who sets that tone. You’ll be the first point of contact, creating a calm, professional and reassuring environment for patients and visitors. Your role is key to ensuring each patient feels confident, cared for and valued from the moment they arrive, supporting our teams to deliver exceptional healthcare experiences every day.

Duties and Responsibilities

In this varied and rewarding role, you’ll greet, register and guide patients with care and professionalism, ensuring all information is handled accurately and confidentially. You’ll manage the busy hospital switchboard, respond to enquiries promptly and support consultants and colleagues across the hospital.

From processing payments and patient records to handling administrative tasks such as booking taxis and managing visitor access, your attention to detail will help keep the hospital running smoothly and efficiently.

Who we’re looking for

You’ll be friendly, organised and confident communicating with people from all walks of life. You’ll enjoy working both independently and as part of a team, bringing strong customer service skills and a high level of accuracy to your work. Experience in a customer-facing or administrative role is important, and familiarity with systems and switchboard operations is desirable. Flexibility is essential, as this bank role supports shifts across Monday to Sunday.

Working Hours: Between Monday - Sunday

Contract Type: Bank

Benefits

• Weekly pay and competitive hourly rates
• Flexible shifts to fit around your lifestyle
• Access to Spire Healthcare pension
• Free uniform and DBS check
• Comprehensive induction and ongoing training
• A welcoming, inclusive team culture

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

If you’re looking for a flexible role where you can make a meaningful difference to patient care, we’d love to hear from you.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on ***email_hidden***

Closing Date : If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.

About Us: Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.