Freelance IT Support Engineer
ITARMI
IT Support Engineer | Contract | Salisbury (with occasional London travel) 8-Week Contract | 2 Days On-Site Per Week | Immediate Start
Are you an experienced IT Support Engineer looking for your next contract opportunity? We're looking for a talented and customer-focused individual to join our Technical Services team supporting a busy professional services environment.
Contract Details
- Duration: 60 days / 8 weeks
- On-site days: Tuesday & Wednesday or Tuesday & Thursday
- Location: Salisbury office (primary) with occasional visits to London
- Start: ASAP
The Role
You'll be embedded within an established Technical Services team, delivering hands-on IT support across a mixed Windows and Mac environment. You'll be the go-to person on-site, ensuring end users receive timely, professional, and effective technical support.
Day-to-day responsibilities include
- O365 administration (Azure AD, Exchange, SharePoint)
- Active Directory user & group management
- Laptop/desktop setup, imaging, and deployment
- Software/application updates and troubleshooting
- Printer and peripheral support
- Network connectivity troubleshooting
- Mobile device support (iOS, Android, Windows Mobile)
- Help desk ticket management via ManageEngine ServiceDesk
- Escalation to Level I and Level III teams where required
What We're Looking For
- Minimum 3 years' help desk / end-user support experience
- Strong Windows 10/11 and macOS support skills
- Hands-on O365 experience (Exchange, SharePoint, Azure AD)
- Active Directory administration
- OS imaging knowledge
- VPN, network shares, namespaces and mapped drives experience
- Excellent communication skills — able to engage with both technical and non-technical users
- Microsoft and/or Apple certifications are a plus
- SharePoint and encryption knowledge advantageous
- Rudimentary networking knowledge a plus
Qualifications
- Bachelor's or Associate's Degree in Computer Science, MIS or equivalent
- Microsoft / Apple technical certifications preferred
Why Apply?
This is a great opportunity to work within a professional, well-structured IT team on a defined contract with a clear scope. You'll make an immediate impact from day one with a consistent schedule that works around you.
Interested? Send your CV and availability to ***email_hidden*** or apply directly through this post.
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