Front of House Receptionist

Hanne & Co. Solicitors LLP

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Role: Front of House Receptionist

Start Date: Immediate

Location: Battersea, London

Who Are We?

Hanne & Co are quite simply a different sort of law firm. In joining Hanne & Co, you’ll be a part of a close-knit firm that believes in development and promotion from within. We are in an exciting growth period and are keen to find like-minded individuals to join us on this journey.

What Are We Looking For?

Duties

Our Receptionists are the first point of contact for our clients and the Firm. They work as part of the Business Services Team, reporting to the HR Manager. This role will handle all receptionist duties, answering client enquiries, and ensuring correct call handling to appropriate departments. See Duties below:

Key Responsibilities

Greeting clients and visitors professionally, as first point of contact in the office this role holder needs to provide a warm and exceptional client experience
Managing all incoming calls professionally
Managing staff calls
Daily tracking of staff on-site or working from home to smoothly transfer calls
Ensuring the client facing parts of the office are kept in a neat and presentable manner
Coordinating the booking of meeting rooms and allocation of meeting laptops
Ensure the highest possible level of internal/external client service delivery as part of a proficient team
To have a high level of understanding of the firm and operating processes to ensure enquiries and tasks are actioned in a timely and effective fashion
Various administrative tasks, such as processing all mail which comes to the office, booking couriers, ordering general supplies
Running office errands when required
Any other duties required by the Equity Partners

Working Hours: 9:00am – 5:30pm – additional hours may be occasionally required during busy periods.

Qualifications, Knowledge, Skills, Experience And Personal Qualities

Previous experience in a Front of House or Client Services role, preferably in a Law Firm
Excellent communication skills
Discreet and observe client confidentiality
Ability to work to tight deadlines, show flexibility and prioritise workloads in a calm and consistent manner
Must be able to work in an open plan, friendly but fast paced environment
Must be self-motivated and able to organise own work with minimum supervision
Excellent attention to detail and quality of work
Ability to build and maintain working relationships with others and is seen as approachable
Demonstrates good judgment and sound decision making when dealing with problems
Willing to contribute ideas and seek improvements

What We Offer

Generous Annual Leave – 25 days’ holiday plus bank holidays, giving you plenty of time to rest, recharge and enjoy life outside of work.
Enhanced Company Sick Pay – Up to 10 days at full pay within a rolling 12-month period, providing added peace of mind when you need it most.
Vibrant Social Calendar – Regular team socials and events throughout the year

How to Apply and Interview Process

We are looking to hire for this role as soon as possible.

To apply email a copy of your CV to ***email_hidden***.

If there are any reasonable adjustments we can make to support you in the process please let us know.