Area Housing Manager

Employer

Sutton Housing Partnership

Location(s)

Sutton Gate

Workplace Type

Hybrid Working

Contract Type

Permanent

Working Hours

Full Time

Grade

Band 5

Hours Per Week

Salary Range

£47,276 - £52,839

Salary Basis

Per annum

Leave Entitlement

33 days

Application Deadline

17/06/2026, 23:55

Anticipated Interview Date(s)

Week beginning 29th June 2026

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

Area Housing Manager: Join Our Award-Winning Housing Management Service 1

Are you ready to be an operational leader for a C1 (Regulator of Social Housing) organisation?

We are seeking a highly motivated and pragmatic Area Housing Manager to lead a team in delivering a customer-centered Housing Management service on behalf of SHP. You will be critical in ensuring positive outcomes for our residents and upholding SHP’s Home Values in all you do.

Our ideal candidate will have

• Inspiring Leadership: Lead, motivate, and inspire a team of frontline Housing Managers, managing their performance, to deliver an exceptional customer experience while maximising operational results.
• Operational Excellence: Provide essential oversight to ensure all casework is current and compliant with policies, procedures, and best practice. You will take lead responsibility for crucial operational areas and themes, including income collection, voids and allocations, anti-social behaviour, customer engagement, and estate management.
• Compliance and Safety oversight: Champion SHP’s Health & Safety policies, ensuring homes and estates are safe, well-maintained places to live.
• Strategic Direction: Actively set the direction of the service by developing and delivering operational plans, team objectives, and conducting quality, financial, and management monitoring to ensure resources are managed within budget.
• Holistic Service provision skills: To deliver a joined-up service by ensuring partnership working across internal and external stakeholders, such as repairs, benefit services, social services, Safeguarding and estate services, to provide a holistic housing management approach across multi-tenures.

Essential Skills & Experience

• Proven tenancy and estate management experience, including the ability to handle complex and challenging cases and deliver housing services across varied tenure types.
• A strong understanding of social housing regulation, consumer standards, successful resident engagement outcomes and general housing and landlord regulatory and compliance requirements.
• Exceptional communication and negotiation skills with the ability to influence decision-makers at all levels, both within and outside the organisation.
• Clear leadership capability with the ability to prioritise effectively and make decisive decisions.
• The ability to work confidently with IT software packages (e.g., Google, Microsoft Word, Excel) and bespoke Housing Management Systems.1

Desirable

• Proven record of success in a local authority or Registered Housing Provider.
• Experience of using Google products as we use Google workspace throughout our organisation.

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders.

This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health & wellbeing, financial resilience, training and employment.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).