Apprentice Service Desk Administrator

Salary

£15,392 per annum for the first 12 months, then National Minimum Wage for the remainder of the apprenticeship.

Contractual hours

Region

East

Date posted

27/05/2026

Job reference

REQ000616

Salary – £15,392 per annum for the first 12 months, then National Minimum Wage for the remainder of the apprenticeship.

Hours – 37 hours per week

Contract – Permanent, IEG Business Support (with simultaneous Level 3 Apprenticeship Standard training)

Location – Peterborough College

Closing Date – 7th June 2026

Are you looking to launch your career in IT and data administration while gaining a fully funded qualification? We are looking for an enthusiastic and motivated Apprentice Service Desk Administrator to join our dynamic MIS team at Inspire Education Group.

This is an exciting opportunity to support our commitment to continuous improvement by developing a high-functioning service desk. Working simultaneously towards a Level 3 Apprenticeship Standard (Digital Support Technician) , you will act as the first line of support for all stakeholders, undertaking a variety of data administration tasks with a high level of accuracy and providing excellent customer service.

About the Role

As an Apprentice Service Desk Administrator, you will:

• Respond promptly, courteously, and efficiently to a variety of service desk requests related to MIS functions, resolving initial queries and escalating complex issues.
• Assist in maintaining the MIS service desk to ensure operational stability and support the team in implementing user-friendly workflow solutions.
• Keep up-to-date with the latest trends in service desk technology and customer service best practices.
• Review service desk data and user feedback to identify opportunities to make the service desk experience more efficient and accessible.
• Support the development, maintenance, and generation of available service desk reports to help track current queries and bottlenecks.
• Work collaboratively with the wider MIS department to develop, update, and maintain a comprehensive knowledge base featuring clear tutorials and troubleshooting guides.
• Actively participate in the college enrolment process, working closely with Student Services teams to input data accurately at peak times.
• Provide administrative and operational support to other teams within the MIS department during key cycles and periods of high demand.
• Dedicate 20% of your paid working hours to off-the-job training, coursework, and study to successfully achieve your Level 3 Apprenticeship Standard.

You will work closely with the rest of the department, Team Leaders, and the Group Director to deliver effective technical and administrative solutions across the college group.

We are seeking a motivated and adaptable individual with:

• Minimum of Level 2 Literacy and Numeracy (GCSE English Language and Maths Grade C/4 or above) or other Level 2 equivalent qualifications.
• An ECDL/ITQ or alternative relevant IT Level 2 qualification, alongside strong IT skills in MS Office (Word, Excel, Outlook).
• The willingness, aptitude, and capability to successfully complete the Level 3 Apprenticeship Standard framework and its associated End Point Assessment (EPA).
• Complete compliance with the statutory UK government eligibility criteria to undertake a funded apprenticeship (including residency requirements and not being enrolled in other full-time education).
• Excellent communication, interpersonal, and data entry skills, with a proven ability to work well both independently and as part of a busy team.
• A highly organized and flexible approach to working practices, with the ability to handle confidential data with strict discretion.
• An awareness of and commitment to safeguarding, equality of opportunity, and the core values of IEG.
• A strong understanding of service desk best practices or previous experience in an FE environment (Desirable).

Why work for IEG?

• Generous Leave: 30 days of annual leave per year, plus bank holidays and discretionary days.
• Competitive Pension: Local Government Pension Scheme.
• Health and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphere.
• Professional Development: Ongoing training and development opportunities, including the College staff development programme, appraisal processes, and fully integrated support for your apprenticeship standard framework.
• Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts.

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.