Senior IT & Engineering Operations Analyst

Hours

35 hr per week

Closing Date

Sat, 6 Jun 2026

We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills.

This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops.

This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.

What You’ll Be Doing

Operational Ownership & Delivery

• Own and drive a range of operational activities across the fun ction, ensuring work is prioritised and delivered effectively
• Identify inefficiencies and lead improvements to processes, tools and ways of working
• Provide structure, clarity and follow-through across initiatives and day-to-day operations

Data, Modelling & Insight

• Build and maintain robust Excel-based data models to support operational decision-making
• Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight
• Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations
• Ensure reporting is accurate, consistent, and aligned to business needs

Operational Rhythm, Governance & Controls

• Lead the preparation and facilitation of weekly, monthly and quarterly operational forums
• Produce high-quality packs, track actions, and ensure clear outcomes and follow-through
• Maintain key artefacts such as RAID logs and RACIs and process documentation
• Support audit readiness, controls, a nd governance activities

Workshops, Facilitation & Engagement

• Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making
• Work with stakeholders to define problems, structure discussions and drive outcomes
• Support team engagement initiatives such as offsites, town halls and retrospectives
• Deliver clear, concise communications to a range of audiences

Improvements & Initiatives

• Lead or coordinate small projects and operational improvement initiatives
• Track milestones, risks and dependencies to maintain momentum
• Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift

Financial & Workforce Support

• Support budget tracking, forecasting and cost oversight
• Assist with resource planning, utilisation tracking and workforce reporting
• Coordinate recruitment and onboarding activities as part of operational workflows

What We’re Looking For

Skills & Experience

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• Advanced Excel skills, including data modelling, complex formulas, and data transformation
• Experience building dashboards and reports (Power BI or similar)
• Strong analytical capability, with the ability to translate data into insight and recommendations
• Experience working in operations, business management, or delivery support environments
• Proven ability to manage multiple priorities and deliver end-to-end outcomes
• Experience supporting or leading process improvements or small initiatives

Interpersonal & Facilitation Skills

• Confident facilitating meetings, workshops and operational forums
• Strong communication skills, with the ability to engage and influence stakeholders at all levels
• Able to build relationships quickly and work effectively across teams

Ways of Working

• Highly organised, structured and detail-oriented
• Logical, analytical thinker who can break down complex problems into clear actions
• Pro active and solutions-focused, with a strong sense of ownership
• Comfortable working with ambiguity and driving work forward independently

Why Join Us?

• Opportunity to play a central role in shaping how the function operates
• High visibility role working closely with leadership
• A varied position combining operations, data, and stakeholder engagement
• Chance to drive real improvements and make a measurable impact

Ideal Candidate Profile

You Are Someone Who

• Enjoys working with data but doesn’t want a purely technical analyst role
• Is confident using Excel to build models and solve problems
• Can step into a room, facilitate discussions, and drive outcomes
• Brings structure, clarity and momentum to ambiguous situations
• Takes ownership and sees work through to completion