Head of User Services

Library & Learning Services

Location

Aston University Main Campus

Salary

£47,389 to £56,535 per annum

Grade

Grade 09

Contract Type

Permanent

Basis

Full Time

Closing Date

23.59 hours BST on Monday 08 June 2026

Interview Date

Tuesday 30 June 2026

Reference

0673-26

Release Date

Monday 25 May 2026

We are seeking an experienced and forward-thinking Head of User Services to lead our front-line Library and Learning Services team. This is an exciting opportunity to join the senior leadership team and play a key role in delivering excellent customer service, managing a dynamic portfolio of study spaces, and ensuring high-quality, accessible services.

You will play a central role in shaping the overall user experience for Aston students, driving inclusive and responsive services through user insight and co-creation. This includes leading data-informed decision making to continually adapt and improve provision in line with evolving needs.

This role will suit someone who thrives on innovation, collaboration, and continuous improvement, and who is motivated by the ambitions of the Aston 2030 strategy.

What we offer

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available
• Further information on our Benefits and Rewards can be found here.

Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2025. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting.See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications

While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at ***email_hidden***