Receptionist

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

Are you a people person looking for some part time work? We are seeking a friendly, organised and professional Receptionist to join our Central Services team. The role will be based on reception at our Head Office and Leisure Centre, and you will be the first point of contact for YMCA East Surrey service users.

This role requires someone with excellent communication, interpersonal and IT skills. Previous experience in a customer-facing role is desirable but is not essential.

In return we can offer a supportive and friendly working environment, competitive salary and an opportunity to join our long-standing charity, making a difference to the lives of the children and young people in our community.

Working Hours: Saturday 13:00-17:15

Location: Princes Road, Redhill, Surrey, RH1 6JJ

Key Responsibilities

• Handle a high volume of face-to-face, telephone, and email enquiries efficiently and in line with YMCA procedures
• Process memberships, bookings, cancellations, and amendments
• Take payments and ensure daily shift takings are recorded and reconciled accurately
• Support external room hire enquiries by signposting or gathering initial information for the Reception Manager
• Manage incoming post, telephone switchboard operations, and general enquiries.
• Act as Fire Warden as part of rota requirements
• Conduct daily AED checks and report issues promptly
• Manage security procedures for keys, equipment sign in/out, and access control following organisational policies

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

PAY: £13.57 per hour

Benefits

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace

We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at [email protected]

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.