Marketplace Account Manager

Location: We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London (W1G 9DQ) or Nuneaton (CV10 7RH) for a minimum of 2 days per week. You'll need to spend at least one day in Nuneaton, which is Head office.

The Role

This isn't a strategy role where you'll spend your days in meetings talking about growth. It's a doing role. You'll be the one actually driving it.

Holland & Barrett is scaling its Marketplace range. That means more suppliers, more products, and more complexity. We need someone who knows how to manage that -someone who's worked in a Marketplace environment, understands the mechanics, and can spot commercial opportunities and act on them.

If you're looking for a role where you can make things happen, keep reading.

What You'll Actually Be Doing

• Owning the Marketplace strategy and driving growth across new and existing ranges.
• Building and nurturing supplier relationships that go beyond transactional - think strategic partnerships that unlock stock depth, speed to site, and killer listings.
• Using data like a pro to spot trends, optimise performance, and make decisions that move the needle.
• Collaborating with commercial, digital, UX, product, and ops teams to ensure our Marketplace feels seamless to customers and aligned with our wider strategy.
• Forecasting demand, managing replenishment, and finding smart ways to shift excess inventory.
• Making sure our Marketplace doesn't just grow – it thrives.

How We'll Know You're Delivering

• Marketplace sales are up. Way up.
• Our product listings are optimised, our conversion rates are climbing, and our customers are coming back for more.
• Suppliers love working with us – and we're their first call when they've got something new.
• Our Marketplace complements our core range, not competes with it.
• You're the go-to person for insights, ideas, and action.

Location

We ask for 2 days a week in the office. You'll need to be in Nuneaton at least 1 day a week. Your second office day can be Nuneaton or London - whichever works best for you. Plenty of the digital team split their time between both, so you won't be the only one travelling.

The Person

What we're looking for in you?

• Good ecommerce acumen - you understand how online retail actually works: trading levers, stock and pricing dynamics, conversion drivers, and what it takes to move customers from browse to buy.
• Proven success managing marketplaces with measurable impact on sales, traffic, and conversion.
• Confident using data and analytics tools (Google Analytics, Tableau, or Looker) to drive trading and commercial decisions.
• Skilled in promotional planning and trading cycle management, including campaign execution and performance optimisation.
• Experienced in vendor and marketplace management, driving profitability through effective assortment, pricing, and content.
• Commercially focused mindset, able to interpret trading performance and act quickly on opportunities.
• Strong communication and stakeholder management skills, with the ability to influence across teams and functions.

You want to know what's in it for you. Here's a taste:

• The salary's competitive - we'll talk numbers early
• 25 days of holiday + 8 Bank holidays
• 25% staff discount across our range - plus free online delivery - so you can live the wellness you help deliver.
• Pension contributions - because future-you deserves a break.
• Free wellness diagnostic tests - knowing your health is the first step to improving it.
• Exclusive discounts on wellness services, gym memberships, and more.
• Perks from other retailers - discounts, advice, and savings from brands you actually use.
• A culture of wellbeing - from mental health support to menopause coaching, we're serious about helping you feel your best.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).