Litigation Paralegal - Flight Delay Claims

Shape Your future with Us

We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.

As a leading firm specialising in consumer rights and air travel disruption claims our mission is to advocate for passengers and help them seek justice against airlines, ensuring fair treatment for all travellers. Our team is passionate, dedicated, and driven by a shared purpose to make a difference in the lives of many.

Your Role

We are currently looking for a Litigation Paralegal – Flight Delay Claims (EC261/UK261) to join our dynamic team in Wolverhampton, a hub for legal excellence in consumer rights and air travel disruption claims. This is your chance to be part of a dedicated group making a tangible impact on passengers’ lives while advancing your legal career.

Key Responsibilities

As a Litigation Paralegal – Flight Delay Claims (EC261/UK261), you will support our legal team by handling a high volume of small claims relating to flight delays, cancellations and denied boarding. Your responsibilities will include preparing cases for litigation, liaising effectively with clients, airlines, and courts, and ensuring all case procedures are managed efficiently and within deadlines.

Skills & Experience

• Minimum 1 year of experience in litigation or civil disputes, preferably within consumer or personal injury sectors
• Strong understanding of the Small Claims Track and CPR protocols
• Experience or knowledge of EC261/UK261 or air travel litigation (desirable but not essential)
• Exceptional attention to detail and excellent case management skills
• Outstanding written and verbal communication abilities

Benefits

• Competitive salary based on experience
• 20 days annual leave + bank holidays
• Hands-on experience in a tech-enabled, data-driven operations team
• Exposure to automation, AI-supported workflows, and modern systems
• Ongoing training and development
• Clear progression into senior operations roles

Why Join Us?

Career Growth: You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.

Supportive Culture: You'll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.

Modern Practice: Work with advanced

AI-powered tools, streamlined workflows, and full administrative support.

Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.

Equality, Diversity & Inclusion: We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.

Ready to Redefine Your Career?

If you believe you are a strong fit for this role, we would love to hear from you. Apply today to join our team and take the next step in your legal career, supporting passengers and making a real impact in airline consumer rights.

• This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.