Technical Support Specialist

Technical Support Specialist - Fire & Security

Tired of the motorway life? Step off the road and into a pivotal technical role.

We are looking for a hands-on fire & security systems expert to join the team near Fareham. This isn't just a helpdesk job; it’s a high-impact position where you act as the technical heartbeat of the post-sales operations.

Whether you are a Field Engineer looking to ditch the van and the travel, or a technical professional ready to master remote diagnostics, this role offers the perfect balance of technical challenge and office-based stability.

The Role

As the Technical Support Specialist, you will be the bridge between the customer, the field engineers, and the sales team. You’ll be the go-to person when things get complex.

• Expert Troubleshooting: Provide remote diagnostics and support to customers and field engineers to resolve system issues.
• Bridge the Gap: Assist the sales team by ensuring they have the correct technical data and specifications for new and existing accounts.
• The Paperwork Pro: Maintain meticulous records. Accuracy is everything here—you’ll ensure every ticket and technical log is updated and precise.
• Internal Consultant: Act as the internal authority on the product range, ensuring the business stays technically sharp.

What You’ll Need

To hit the ground running, you must have a solid foundation in the security industry:

• Security Alarms: Deep technical knowledge and hands-on experience are essential.
• Access Control & CCTV: Proven experience installing or maintaining these systems.
• Fire Alarms: Ideally, you’ll have experience here too, though we can work with you if you're an expert in the other three.
• Communication Skills: You need to be able to explain complex technical fixes over the phone to both end-users and engineers.
• The "Details" Mindset: You take pride in organized paperwork and accurate data entry.

The Rewards

• Salary: £30,000 - £35,000
• Hours: Standard 40-hour week.
• Holiday: 28 days including bank holidays
• Pension: Access after probabtionary period
• Environment: A professional, modern office near Fareham
• Progression: This is a "full technical" position with the opportunity to influence how to support customers and train engineers.

If interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.