Operations & Marketing Executive

Location: Hybrid

About the Role

We are a growing estate agency looking for a highly organised, proactive and detail-oriented Operations & Marketing Executive to take ownership of day-to-day communication, systems, and marketing execution.

This is a key role responsible for ensuring all enquiries, listings, and processes are handled efficiently and professionally. You will play a central role in keeping the business running smoothly.

We are looking for someone reliable, responsive, and naturally “on it”, who is comfortable working independently and maintaining high standards.

Key Responsibilities

Communication & Enquiries

• Manage incoming calls, WhatsApp, email, and social media inboxes
• Handle all enquiries via CRM and other platforms
• Ensure fast, clear, and professional responses to all leads

CRM & Systems Management

• Maintain CRM accuracy and organisation
• Log enquiries, viewing feedback, and follow-ups
• Prepare and create new property listings (preliminary work)
• Keep the sales pipeline structured and up to date

Property & Marketing Operations

• Coordinate property listings and launches
• Manage photography and media uploads
• Support the organisation of viewings and open house events

Marketing Execution

• Manage and post social media content
• Create and adapt posts using templates
• Edit basic video content for social media
• Maintain a consistent and high-quality brand presence

Campaigns & Outreach

• Manage email lists and campaigns
• Coordinate print materials, postcards, and invitations
• Support client reviews and follow-up communication

Organisation & Improvement

• Support day-to-day business organisation and coordination
• Identify and suggest improvements to systems and processes
• Help ensure nothing is missed or delayed

Working Hours

This is a part-time role of approximately 24–26 hours per week, structured around key business days and peak enquiry times.

The role includes:

• Regular working days across the week, including at least one weekend day
• Additional weekday hours to ensure smooth day-to-day operations and responsiveness
• Light evening availability on selected days (short check-ins to manage enquiries)

The schedule is designed to ensure strong responsiveness during high-demand periods while maintaining a balanced and sustainable workload.

Salary

£18,000 – £20,000 (pro rata) depending on experience

Ideal Candidate

• Highly organised and detail-oriented
• Strong written and verbal communication skills
• Comfortable managing multiple systems and tasks
• Tech-confident (CRM systems, calendars, Canva, social platforms)
• Proactive and able to work independently
• Calm under pressure and highly responsive
• Estate agency or property experience is an advantage (but not essential for the right candidate)

Growth Opportunity

This role has clear potential to develop into a full-time senior operations or general management position as the business expands.

Important

This is not a passive admin role.

We are looking for someone who:

• Takes ownership
• Stays on top of tasks
• Ensures nothing slips through the cracks

How to Apply

Please send:

• Your CV
• A short note explaining why you would be a strong fit for this role

to ***email_hidden***

Applications without a short note will not be considered.