Head of Client Relations

Location: National role with regular travel + attendance at Colchester Head Office

Working Pattern: Full-time, permanent

Start Date: Immediate interviews available

Lead, Influence and Shape Client Strategy at a National Level

This is a senior leadership opportunity to take full ownership of our housebuilder relationships across the business. As Head of Client Relations, you’ll drive performance, strengthen partnerships, and play a pivotal role in delivering sustained revenue growth.

Working at Group and Senior Leadership level, you’ll lead our national CRM function, ensuring a consistent, commercially focused, and data-driven approach to client engagement.

This is a high-impact role with real visibility, autonomy, and the opportunity to shape how we partner with some of the UK’s leading housebuilders.

Why Join The New Homes Group?

We’re the UK’s leading provider of Part Exchange and Assisted Move services, and we’re continuing to grow.

In this role, you won’t just manage relationships you’ll define strategy, influence outcomes, and directly contribute to business success at the highest level.

You’ll be joining a business that values accountability, performance, and leadership with the support and infrastructure to help you succeed.

What You’ll Be Responsible For

Strategic Client Leadership

• Own the performance, retention, and growth of all housebuilder accounts
• Identify and deliver revenue growth through strategic partnerships and client expansion
• Lead senior engagement with Group, Regional, and Divisional stakeholders
• Represent the business in high-level negotiations and critical client discussions
• Take a hands-on role in key and strategic accounts where needed
• Drive adoption of the full product and service offering across all partners

CRM Leadership & Performance

• Lead and develop the national CRM team with clear standards, KPIs, and expectations
• Create a high-performance, accountable, and results-driven culture
• Ensure all activity is structured, proactive, and aligned to commercial outcomes
• Manage performance effectively, including addressing underperformance

Commercial & Operational Oversight

• Maintain full oversight of account performance, service delivery, and KPIs
• Produce and present Management Information to senior leadership and clients
• Ensure all activity aligns with budgets, governance, and commercial objectives
• Act as a senior interface between clients and internal teams to protect service standards

What You’ll Bring

You’ll bring experience from a senior client-facing or commercial leadership role, ideally within property, new build, or residential services, or a closely related sector. You’ll have a proven track record of building, managing, and growing key client relationships, alongside experience leading high-performing teams, potentially across multiple locations. Comfortable operating at executive and board level, you’ll be confident influencing senior stakeholders and representing the business in important discussions. You’ll be commercially minded, resilient, and decisive in your approach, with strong communication and presentation skills. You’ll also be confident using data to track performance, identify opportunities, and drive informed decision-making.

Key Benefits

• Competitive salary + performance incentives
• 33 days holiday including bank holidays
• Contributory workplace pension
• Birthday off each year (post-probation)
• 24-hour Employee Wellbeing Assistance Programme
• Free Bluecrest health screening
• Access to Perks at Work discount platform
• Optional self-funded healthcare plan
• Discounted Nuffield Gym membership

If you’re a commercially driven leader who thrives on building strategic partnerships, leading teams, and delivering measurable growth — this is your opportunity to make a significant impact.

Apply today or contact us for a confidential discussion.

This role requires flexibility, national travel, and a consistently high standard of professional presentation reflective of senior leadership.