Customer Relations Co-ordinator
Trinity Claims
Date: 12 hours ago
City: Tonbridge, England
Contract type: Full time
We Want You To
Assisting in the management of complaints to ensure regulatory timescales are met. Continuously monitor open complaints to ensure complaints are managed effectively, delivering market leading complaint handling/resolution. Provide administration support to the team and process all SAR requests.
We’ll Need You To Be Able To
Basic Salary £24,000 as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Assisting in the management of complaints to ensure regulatory timescales are met. Continuously monitor open complaints to ensure complaints are managed effectively, delivering market leading complaint handling/resolution. Provide administration support to the team and process all SAR requests.
We’ll Need You To Be Able To
- Monitor Complaints Inbox, logging all new complaints and allocating to complaint handler
- Review the daily/weekly/monthly complaints report and chase updates
- Respond to client requests for complaint updates, help in the preparation of monthly client reports
- Update TCS claims system with complaint detail and relevant documents
- Support the team with background research and investigations into complaints
- Manage and process all SAR requests within SLA
- Deal with simple, templated Final Responses
- Complete monthly data cleanse
- Undertake any individual or team task or activity reasonably requested and in line with the company values
- Ensure a relevant level of technical understanding with continuous development and learning.
- Previous experience working in the insurance industry, or complaint support, ideally a minimum of 2 years.
Basic Salary £24,000 as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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