Head of Operations
ACS Executive Search & Coaching
Date: 12 hours ago
City: Horsham, England
Contract type: Full time
Job vacancy - Head of Operations
Position: Head of Operations
Reference: DHacs1622
Location: Horsham
Salary: Dependent on experience
GO BACK
We're hiring for a dynamic Head of Operations to lead and evolve this telecom service teams.
This role is ideal for someone with strong telecoms experience and a passion for continuous improvement and operational excellence.
You'll oversee daily team operations, manage escalations, and drive both system and process enhancements to improve efficiency. A big part of this role involves project delivery - from internal change initiatives to onboarding new customer bases through acquisitions.
We're looking for a hands-on strategic thinker who can balance workforce planning with growth, optimise third-party supplier processes (particularly in ordering and automation), and champion high performance across teams. You'll also play a key role in building supplier relationships to stay ahead of industry changes.
The role requires someone confident in developing and implementing business processes, with a strong understanding of ISO 9001 and ISO 27001 standards. Reporting to senior stakeholders and contributing to wider business projects is also a key part of the remit.
Ideal Candidate Snapshot
ACS are recruiting for a Head of Operations. If you feel that you have the skills and experience required in this advertisement to be a Head of Operations submit your CV including an outline of your experience as a Head of Operations. It is always a good idea to include a covering letter outlining your experience as a Head of Operations with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Operations role you desire.
Reference ID
ACS Services
Position: Head of Operations
Reference: DHacs1622
Location: Horsham
Salary: Dependent on experience
GO BACK
We're hiring for a dynamic Head of Operations to lead and evolve this telecom service teams.
This role is ideal for someone with strong telecoms experience and a passion for continuous improvement and operational excellence.
You'll oversee daily team operations, manage escalations, and drive both system and process enhancements to improve efficiency. A big part of this role involves project delivery - from internal change initiatives to onboarding new customer bases through acquisitions.
We're looking for a hands-on strategic thinker who can balance workforce planning with growth, optimise third-party supplier processes (particularly in ordering and automation), and champion high performance across teams. You'll also play a key role in building supplier relationships to stay ahead of industry changes.
The role requires someone confident in developing and implementing business processes, with a strong understanding of ISO 9001 and ISO 27001 standards. Reporting to senior stakeholders and contributing to wider business projects is also a key part of the remit.
Ideal Candidate Snapshot
- Telecoms background is essential.
- Proven track record in operational leadership and continuous improvement.
- Strong communicator and decision-maker, with a process-driven mindset.
- Experienced in managing change and cross-functional projects.
ACS are recruiting for a Head of Operations. If you feel that you have the skills and experience required in this advertisement to be a Head of Operations submit your CV including an outline of your experience as a Head of Operations. It is always a good idea to include a covering letter outlining your experience as a Head of Operations with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Operations role you desire.
Reference ID
ACS Services
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