CUSTOMER EXPERIENCE SPECIALIST
grenke Middle East
Date: 12 hours ago
City: Guildford, England
Contract type: Full time
Position: Customer Experience Specialist
Company: GRENKELEASING Ltd.
Location: Guildford Head Office
Department: Customer Care Team, Sales
As a Customer Experience Specialist at GRENKELEASING Ltd you will play a crucial role in enhancing the service experience of our customers. You will become an important part of our Customer Care Team where the emphasis is placed on delivering exceptional service, timely responses, and robust solutions. This position is not simply about addressing inquiries but is instead focused on creating a friendly, trustworthy, and customer-centric environment.
Key Responsibilities
GRENKELEASING Ltd is a leading provider of financial services, specializing in leasing and financing solutions in the UK. Our mission is to empower businesses to thrive through innovative financial solutions while maintaining a strong commitment to customer satisfaction and support. With a diverse and inclusive workforce, we pride ourselves on fostering a dynamic workplace where every employee's contributions are valued. By joining our team, you will be part of a forward-thinking organization that embraces innovation and champions growth.
We invite individuals who are eager to make an impact and contribute to a collaborative work environment to apply for the Customer Experience Specialist role. Your voice matters, and your effort in enhancing customer experiences will be recognized and appreciated within our team. Together, we can create remarkable experiences for our customers, driving success for GRENKELEASING Ltd.
Company: GRENKELEASING Ltd.
Location: Guildford Head Office
Department: Customer Care Team, Sales
As a Customer Experience Specialist at GRENKELEASING Ltd you will play a crucial role in enhancing the service experience of our customers. You will become an important part of our Customer Care Team where the emphasis is placed on delivering exceptional service, timely responses, and robust solutions. This position is not simply about addressing inquiries but is instead focused on creating a friendly, trustworthy, and customer-centric environment.
Key Responsibilities
- Deliver outstanding customer service through direct communication via phone, email, and chat, ensuring customer inquiries are resolved efficiently and effectively.
- Build and nurture positive relationships with customers, actively listening to their needs and concerns, and offering tailored solutions.
- Troubleshoot and resolve issues, ensuring customer satisfaction through follow-up and feedback channels.
- Collaborate with various internal departments to escalate and address complex customer requests, promoting a seamless service experience.
- Maintain accurate records of customer interactions and transactions, documenting all communications thoroughly in the CRM system.
- Continuously look for ways to improve processes and customer interactions, contributing to team goals and initiatives.
- Participate in training and development opportunities to enhance personal and professional growth, while staying up-to-date on company products and services.
- Proven experience in a customer service role, preferably within a call center or similar environment.
- Strong communication skills, both verbal and written, with the ability to effectively convey information to diverse audiences.
- Excellent problem-solving skills, demonstrating the ability to navigate challenging situations with a calm and professional demeanor.
- Ability to work collaboratively with team members and cross-functional departments.
- Familiarity with CRM systems and customer service software, enhancing service delivery and tracking.
- A passion for delivering exceptional customer experiences and a commitment to positive outcomes.
GRENKELEASING Ltd is a leading provider of financial services, specializing in leasing and financing solutions in the UK. Our mission is to empower businesses to thrive through innovative financial solutions while maintaining a strong commitment to customer satisfaction and support. With a diverse and inclusive workforce, we pride ourselves on fostering a dynamic workplace where every employee's contributions are valued. By joining our team, you will be part of a forward-thinking organization that embraces innovation and champions growth.
We invite individuals who are eager to make an impact and contribute to a collaborative work environment to apply for the Customer Experience Specialist role. Your voice matters, and your effort in enhancing customer experiences will be recognized and appreciated within our team. Together, we can create remarkable experiences for our customers, driving success for GRENKELEASING Ltd.
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