Arears Specialist; Social Housing (Full time, Permanent, 37.5 hours per week)
BCHA
Date: 13 hours ago
City: Poole, England
Contract type: Full time
South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
Position:
Are you passionate about promoting financial inclusion and driving positive change in rent collection processes? Do you have a talent for balancing people-centred support with effective arrears management? If so, we’d love to hear from you.
BCHA is looking for an experienced and motivated Arrears Specialist to join our team.
About The Role
In this vital role, you’ll work closely with our Housing Teams to provide expert arrears advice and support across a diverse portfolio—including general needs, supported housing, and intensive housing management accommodation.
Key responsibilities include:
What You’ll Bring
We are a values-led organisation committed to empowering people and creating change. Our teams are inclusive, passionate, and supportive — and we’re proud to foster a culture of learning, innovation, and impact.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so apply ASAP.
Requirements:
Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.
Other information:
This is an agile role working across all BCHA locations with main location in Poole.
Position:
Are you passionate about promoting financial inclusion and driving positive change in rent collection processes? Do you have a talent for balancing people-centred support with effective arrears management? If so, we’d love to hear from you.
BCHA is looking for an experienced and motivated Arrears Specialist to join our team.
About The Role
In this vital role, you’ll work closely with our Housing Teams to provide expert arrears advice and support across a diverse portfolio—including general needs, supported housing, and intensive housing management accommodation.
Key responsibilities include:
- Leading on the arrears journey from end to end, including former tenant arrears
- Supporting the simplification and streamlining of arrears processes
- Enhancing our digital approach to arrears, including the use of AI to identify trends and hotspots
- Delivering training and updates to frontline staff, ensuring best practice is embedded in rent collection and financial inclusion strategies
What You’ll Bring
- A deep understanding of arrears management and housing law
- Experience of working in social or supported housing settings
- Confidence using digital tools and data to improve processes
- A collaborative approach to working with teams and customers
We are a values-led organisation committed to empowering people and creating change. Our teams are inclusive, passionate, and supportive — and we’re proud to foster a culture of learning, innovation, and impact.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so apply ASAP.
Requirements:
Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.
Other information:
This is an agile role working across all BCHA locations with main location in Poole.
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