Contract Manager

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Contract Manager to be based in our Sustainable Distribution Centre (NN7 2QA). For the first 6 months, the role will require regular, frequent travel to our Tilbrook site. After this period, the position will offer a hybrid working model (working remotely up to 2 days per week, subject to business requirements).

Directly managing 2 direct reports, a Contract Manager will be responsible organising and managing the operational, commercial and customer facing functions of the Mitsubishi contract, in such a manner as to provide the best possible service to the customer, within the economic constraints of the business, and also to adhere to both company and customer quality standards, while maintaining good staff relations and Health & Safety standards.

What we offer:

• Base salary of £50,000-55,000 DOE
• Car allowance of £6000 per annum
• Bonus (up to 10%)
• Permanent Health insurance cover ( 40% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities
  
  
  

Key responsibilities:

• Customer Service
• Engage with key customer stakeholders to maintain existing relationships and provide a platform for further organic growth.
• Lead monthly, quarterly and annual business reviews with customers, ensuring accurate information is presented and any remedial actions are understood and implemented.
• Lead commercial negotiations for contractual renewals and annual reviews.
• Key escalation point for customers, ensuring queries are managed in a professional and timely manner, and appropriate actions taken.
• Engage with internal stakeholders to maintain existing relationships and provide a platform for good practice, sharing with team members and departments as appropriate.
• Regular management information and accurate reporting (internal and external).
• Operational Control & Finance
• Manage Profit & Loss for customer accounts, ensuring budgetary targets are achieved, escalating any deviances as appropriate in a timely manner.
• Managing financial data flows to strict deadlines to ensure accurate and timely production of monthly management accounts.
• Approval of all cost and revenue elements, such as purchase orders and customer invoices in a timely manner.
• Ensure customer charging and invoicing procedures are adhered to according to company procedure.
• Oversee implementation of profit enhancing initiatives and actively seek to maximise cost savings.
• Support building of internal Yusen Budget for Mitsubishi Contract, but also coordinate and support customer budgetary process.
• Support wider SDC Management team and work collaboratively with other contract leads to ensure the overall site performs above the expected standards.
• Team Leadership
• To ensure all team members receive the required level of training and development to succeed within their current and future roles, managing and monitoring levels of performance through the annual PDR process, objective setting, and any other mechanisms as appropriate, providing appropriate levels of mentoring and support.
• Ensure all team members are aware of key business outcomes, processes, and expectations, delivering all company communications in a consistent and timely manner, providing feedback as appropriate.
• Promoting and supporting employee engagement activities, ensuring tangible outcomes are identified, implemented, and measured.
• Ensuring due attention is provided to employee welfare, identifying and signposting areas of support where necessary, ensuring functional arrangements are in place to protect the wellbeing of all employees.
• Health and Safety
• Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity.
• Drive an engaged and robust H&S agenda across the sites with Supervisory, Management team.
• Chair the monthly H&S meeting in partnership with the H&S BP.
• Support MHE and other relevant equipment checks are always fully compliant.
• Continuous Improvement
• Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service.
• Development of other logistics revenue opportunities with the customer.
• Close analysis, promotion, and identification of areas for improvement within Yusen’s quality management system.
• Promote Kaizen and Right First-Time principles within the team to develop a culture of continuous improvement
  
  
  

Key requirements:

• Proficient level of general education, including written English
• Extensive management experience within a warehousing operation, including broad experience of modern facilities and WMS
• Commercial awareness and cost management, including budget responsibility and contractual understanding
• Knowledge & understanding of effective customer & supplier relationship management principles
• Proven case studies of driving business improvement through analysis.
• Previous experience of working within a customer’s premises advantageous.
• Excellent customer and stakeholder management skills
• Excellent communication skills.
• Extremely high degree of integrity.
• Ability to withstand pressure and work to tight deadlines.
• Strong leader, with good values and work ethic
• IT – Outlook, Excel, PowerPoint
  
  
  

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.