Operations Delivery Manager

Operations Delivery Manager

Location: East Midlands

Type: Permanent or Fixed Term / Secondment

Department: Control / Operations

Shift-based | 24/7 Operation

Join #TeamEMR and play a leading role in delivering safe, reliable and customer-focused train services across the East Midlands. As our next Operations Delivery Manager, you’ll be at the heart of our real-time Control function, acting as the Gold Commander on shift, and guiding the team through operational delivery, performance, safety and incident response.

We’re proud to be One Team at East Midlands Railway, where over 2,600 colleagues make a real difference every day. We’re a Top Employer (9x accredited) with a strong commitment to inclusion, diversity, and empowering our people to bring their authentic selves to work.

Main Duties

• Lead EMR’s Control operations as the on-shift Gold Commander
• Manage real-time service delivery, monitor QTM metrics, and drive performance
• Take the lead in incident management and formal reviews
• Collaborate with internal teams, Network Rail and external partners using JESIP principles
• Provide people leadership, coaching and support to Control teams
• Maintain safety, customer experience and commercial priorities
• Escalate and communicate effectively to On-Call teams and Executives

Key Skills Required

• Experience leading high-performing teams in operational environments
• Strong understanding of railway safety protocols and risk management
• Confidence under pressure with excellent decision-making skills
• Track record of meeting performance targets and KPIs
• Commercial and financial acumen
• Strong communication, stakeholder and influencing skills
• Comfortable with 24/7 shift work in a senior operations role
• Degree or equivalent experience with good IT skills

What you will get

• Competitive salary
• Defined benefit pension scheme
• Free First Class duty and Standard Class leisure travel on EMR & partner networks
• 75% national leisure travel discount (for you and dependants)
• Friends & Family rail discounts
• Flexible working hours
• Access to training and development
• Cycle to Work scheme and employee benefits portal

How to Apply

Apply online and upload your CV without personal details – we use a blind screening process to reduce bias.

Join us and help shape the future of the East Midlands railway.