Estates Operations Officer

Join BRE as an Estates Operations Officer – Help Shape the Future of the Built Environment!
Are you a hands-on problem solver with a passion for facilities and estates management? BRE is looking for an enthusiastic Estates Operations Officer to play a key role in maintaining and improving our innovative, world-renowned site. This is your chance to join a mission-driven organisation leading the way in building science, safety, and sustainability.

Help BRE make buildings safer and more sustainable!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

This role is central to the day-to-day operation and management of the BRE Garston Estate. It supports the delivery of high-quality facilities services by overseeing the Estates Helpdesk System and coordinating both planned and reactive maintenance activities.

Key responsibilities and tasks include:

• Managing the Estates Helpdesk System to ensure effective logging, tracking and resolution of maintenance requests

• Coordinating and monitoring planned and reactive maintenance works across the estate

• Liaising with internal teams and external service partners to ensure timely and quality delivery of services

• Ensuring maintenance activities align with agreed SLAs and KPIs

• Maintaining accurate records and reporting on estates performance and service metrics

• Supporting compliance with health, safety, and environmental standards across the site

• Applying technical knowledge of building services and systems to resolve operational issues efficiently

• Utilising CAFM and estates software to support estate operations and continuous improvement initiatives

• Demonstrable experience working within an estates operations or facilities maintenance role

• Relevant vocational qualification (BTEC/NVQ) or working towards a qualification in facilities management or building services

• Familiarity with compliance standards relating to building maintenance and safety

• Professional and polite manner with a strong customer focus

• Excellent interpersonal and communication skills, with the ability to work effectively with staff and tenants at all levels

• Confidence in clearly communicating departmental processes while understanding and empathising with the needs of others

• Excellent IT skills, with a good working knowledge of Microsoft Office applications

• Good working knowledge of CAFM and estates management software packages

• A methodical approach with strong attention to detail and a high level of accuracy

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution

• Life assurance – 4x your basic salary

• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform

• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location
On-Site – This role requires full-time presence at our Watford office. You must live within a commutable distance.

Our Recruitment Process

Online Assessment

Shortly after you apply (within approximately 10 minutes), you’ll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

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