Senior Account Director

Ferox Partners


Date: 1 day ago
City: Romsey, England
Salary: £70,000 - £80,000 per year
Contract type: Full time

Senior Account Director – Building Services

Location: South UK (hampshire) (Flexible/Hybrid)

Salary: Base Salary - £70k-80k. OTE £90,000 - £100,000 + Package

Type: Permanent, Full-Time- Remote with 1 day in the office per week minimum.


Ferox Partners is working with a progressive and purpose-driven organisation in the building services sector that is committed to delivering outstanding quality, customer experience, and environmental impact. As part of their ambitious growth journey, they are now seeking a commercially astute and relationship-focused Senior Account Director to lead strategic client engagements and drive new business success.


The Opportunity


This is a high-impact role for a strategic thinker who thrives in a client-facing environment and has a deep understanding of building services and facilities management. You’ll manage a small portfolio of high-value clients, supporting the clients and consulting with them as well as play a part in winning new contracts of work and business, lead on contract negotiations, and play a key role in shaping and executing a growth strategy.

This position offers a blend of client relationship management, strategic sales, and operational oversight, ideal for someone with proven experience influencing at senior stakeholder level and driving measurable results in a competitive industry.

Responsibilities


Client Relationship Management


  • Lead a portfolio of our top spend client accounts with a focus on retention, satisfaction, and growth
  • Engage with C-suite and senior decision makers to align service offerings with business needs
  • Build trusted, long-term relationships with key stakeholders
  • Lead regular review meetings and identify opportunities for improvement and expansion


Retention & Growth


  • Identify cross-selling and upselling opportunities across services
  • Lead negotiations on renewals and contract expansions
  • Bring in existing client relationships over time to support growth
  • Create tailored account growth plans and lead commercial discussions


New Business Development


  • Research and target new clients within agreed market sectors
  • Generate and qualify leads via outreach, networking, and industry events
  • Manage the full sales cycle from first contact to close
  • Maintain CRM records to manage pipeline and performance metrics


Service Delivery Oversight


  • Ensure all services are delivered to the highest standard and SLAs
  • Collaborate with operations and technical teams to resolve service issues
  • Act as a senior escalation point for client concerns


Skills & Experience


  • Proven success in a senior client-facing role within building services or facilities management
  • You must have strong knowledge of PPM, lifecycle, project and reactive service delivery
  • Deep understanding of industry challenges, trends, and best practices
  • You must be Comfortable building new relationships and winning new business
  • Commercial acumen with experience in contract negotiation and revenue growth
  • Confident leading client relationships at board level
  • Strong leadership qualities and ability to influence internal teams and clients
  • Results-oriented with a consultative and strategic mindset


Package & Benefits


  • Base salary of £70k- £80k - with an OTE package of £90,000 - £100,000 base salary
  • Private medical insurance
  • Company pension
  • Sick pay
  • Free and on-site parking
  • Company events
  • Remote role with 1 day working from the office in Romsey per week.
  • Long-term career growth and personal development support


Is this your next leadership move?


If you’re a strategic account leader with a proven track record in facilities or building services, and you’re ready to take on a commercially impactful, client-driven role - we’d love to hear from you.

Apply today or reach out to Nikki at Ferox Partners for a confidential discussion.


Please do not apply if you cannot get to the office in Romsey 1 day per week and you do not have the skills listed above- the client is very particular on there requirements.

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