Senior Account Director

Senior Account Director – Building Services

Location: South UK (hampshire) (Flexible/Hybrid)

Salary: Base Salary - £70k-80k. OTE £90,000 - £100,000 + Package

Type: Permanent, Full-Time- Remote with 1 day in the office per week minimum.

Ferox Partners is working with a progressive and purpose-driven organisation in the building services sector that is committed to delivering outstanding quality, customer experience, and environmental impact. As part of their ambitious growth journey, they are now seeking a commercially astute and relationship-focused Senior Account Director to lead strategic client engagements and drive new business success.

The Opportunity

This is a high-impact role for a strategic thinker who thrives in a client-facing environment and has a deep understanding of building services and facilities management. You’ll manage a small portfolio of high-value clients, supporting the clients and consulting with them as well as play a part in winning new contracts of work and business, lead on contract negotiations, and play a key role in shaping and executing a growth strategy.

This position offers a blend of client relationship management, strategic sales, and operational oversight, ideal for someone with proven experience influencing at senior stakeholder level and driving measurable results in a competitive industry.

Responsibilities

Client Relationship Management

• Lead a portfolio of our top spend client accounts with a focus on retention, satisfaction, and growth
• Engage with C-suite and senior decision makers to align service offerings with business needs
• Build trusted, long-term relationships with key stakeholders
• Lead regular review meetings and identify opportunities for improvement and expansion

Retention & Growth

• Identify cross-selling and upselling opportunities across services
• Lead negotiations on renewals and contract expansions
• Bring in existing client relationships over time to support growth
• Create tailored account growth plans and lead commercial discussions

New Business Development

• Research and target new clients within agreed market sectors
• Generate and qualify leads via outreach, networking, and industry events
• Manage the full sales cycle from first contact to close
• Maintain CRM records to manage pipeline and performance metrics

Service Delivery Oversight

• Ensure all services are delivered to the highest standard and SLAs
• Collaborate with operations and technical teams to resolve service issues
• Act as a senior escalation point for client concerns

Skills & Experience

• Proven success in a senior client-facing role within building services or facilities management
• You must have strong knowledge of PPM, lifecycle, project and reactive service delivery
• Deep understanding of industry challenges, trends, and best practices
• You must be Comfortable building new relationships and winning new business
• Commercial acumen with experience in contract negotiation and revenue growth
• Confident leading client relationships at board level
• Strong leadership qualities and ability to influence internal teams and clients
• Results-oriented with a consultative and strategic mindset

Package & Benefits

• Base salary of £70k- £80k - with an OTE package of £90,000 - £100,000 base salary
• Private medical insurance
• Company pension
• Sick pay
• Free and on-site parking
• Company events
• Remote role with 1 day working from the office in Romsey per week.
• Long-term career growth and personal development support

Is this your next leadership move?

If you’re a strategic account leader with a proven track record in facilities or building services, and you’re ready to take on a commercially impactful, client-driven role - we’d love to hear from you.

Apply today or reach out to Nikki at Ferox Partners for a confidential discussion.

Please do not apply if you cannot get to the office in Romsey 1 day per week and you do not have the skills listed above- the client is very particular on there requirements.