Assistant Commercial Manager

Mitie Cleaning & Hygiene Services


Date: 1 day ago
City: Dudley, England
Contract type: Full time
Better places, thriving communities.

Main Duties

  • Part of Mitie Healthcare Commercial Team to support operational teams with emphasis on the minimisation of risks and contribution to the long-term profitable growth through commercial knowledge and negotiation techniques.
  • To support the Commercial Team in applying commercial processes to ensure contractual compliance and adherence to company policies.
  • To provide assistance in respect of commercial issues including customer contract terms and conditions, supplier terms and conditions, operational FM performance issues, supporting the resolution of contractual and commercial problems, supporting internal commercial training and development to our Mitie staff.
  • Assist with and or carry out such other tasks as may be reasonably required from time to time by the Commercial Manager

Key Responsibilities

  • These include assisting the Commercial team in developing and applying commercial management processes and control measures which are designed to minimise risk and maximise operational performance of contracts, including performance management systems and monitoring of service performance.
  • Management of unprogrammed maintenance works, including client approvals, emergency notifications and assessing costs and client invoicing.
  • Drafting analysis of variations, payment mechanism inputs and outputs, claim management, reconciliations of billing mechanisms etc.
  • Monthly reviews with Finance Teams, reconciling cost incurred, recoveries and revenue.
  • Assist Commercial Manager in developing commercial management processes and control measures to minimise risk
  • Assist in Commercial briefing and training sessions to improve commercial expertise and raise awareness in operations.
  • Assist in negotiation, defending and providing justification on insurance claims.
  • Reporting and providing accurate and timely commercial information as required by Senior Management Team and Client.
  • Supporting the Commercial Team with value testing (benchmarking/market testing) of PFI Contract Services
  • Providing support to Operation's team for more complex negotiations, and dispute/claim resolutions with Client & Subcontractors.
  • Assist in managing and creation of legal tenancy agreements for the residents.
  • Support in governance within the contracts to ensure that the requirements of the contract are being complied with

Key Skills And Qualifications

  • Previous experience in FM & PFI, administering reactive helpdesk tasks or within a commercial function is desirable
  • Have Sound financial acumen (P&L), good understanding of financial modelling, contract pricing and differing pricing models
  • A demonstrable understanding of customer contracts, sub-contracts or legal experience desirable
  • Qualified to minimum HND level or working towards degree/ diploma level in either Law, Business, Surveying (Building/Quantity), commercial Management.
  • Excellent written and verbal communication skills
  • Strong & confident communicator able to successfully engage and influence at all levels of the organisation, including up to Senior Operational Management and senior members of Functional Teams
  • Starter – Finisher: seeing activities through to successful completion whilst creating a platform for engagement & collaboration
  • The ability to prioritise, meet deadlines and work under pressure.
  • Experienced in Coupa, Concept is desirable.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at [email protected].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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