Facilities Co-Ordinator

Do you want to be part of a World Class Hospitality Assured and PFM award winning team?

We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.

What We Are Looking For:

• • • A passion for customer service.
    • The drive to succeed and achieve high standards.
    • Excellent communication and interpersonal skills.
    • Experience in a similar role is preferred.
    • Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
    • Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
    • Informed knowledge of contractual KPIs and SLAs.

      QHSE and Wellbeing:

    • Report any near misses, dangerous occurrences, or incidents immediately.
    • Work safely at all times and in line with SOPs and the QHSE folder.
    • Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
    • Understand Mitie Health & Safety values detailed in the well-being handbook.

Key Responsibilities

• Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
• Stationery Management: Manage and maintain the stationery stock for the business.
• Reception Support: Provide necessary support to the reception area.
• Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
• FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
• Work Orders Management: Log and track work orders on behalf of the client.
• Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
• Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
• Locker Management: Assist with and conduct locker resets in accordance with the client's procedures.
• Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures.
• Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
• Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
• Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
• Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
• Event Support: Provide support for events as required.
• Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
• Additional Requests: Fulfil any reasonable request made by the line manager.