Facilities Co-Ordinator

Mitie


Date: 1 day ago
City: Edinburgh, Scotland
Contract type: Full time

Do you want to be part of a World Class Hospitality Assured and PFM award winning team?

We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.

What We Are Looking For:

      • A passion for customer service.
      • The drive to succeed and achieve high standards.
      • Excellent communication and interpersonal skills.
      • Experience in a similar role is preferred.
      • Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
      • Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
      • Informed knowledge of contractual KPIs and SLAs.

        QHSE and Wellbeing:

      • Report any near misses, dangerous occurrences, or incidents immediately.
      • Work safely at all times and in line with SOPs and the QHSE folder.
      • Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
      • Understand Mitie Health & Safety values detailed in the well-being handbook.

Key Responsibilities

  • Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
  • Stationery Management: Manage and maintain the stationery stock for the business.
  • Reception Support: Provide necessary support to the reception area.
  • Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
  • FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
  • Work Orders Management: Log and track work orders on behalf of the client.
  • Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
  • Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
  • Locker Management: Assist with and conduct locker resets in accordance with the client's procedures.
  • Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures.
  • Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
  • Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
  • Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
  • Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
  • Event Support: Provide support for events as required.
  • Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
  • Additional Requests: Fulfil any reasonable request made by the line manager.
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