Digital Support Executive

Salary:

Competitive Salary + Bonus + Excellent Benefits

Digital Support Executive - Ripon – IT

Hybrid Working – 1 Day A Week in Office

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Digital Support Executive based in Ripon you’ll be responsible for:

• Providing online digital support to customers around orders placed online
• Rotating on a weekly basis between providing support over the phones, via email and live chat
• Liaising with branches, IT and our digital team internally to resolve further issues
• Being the first point of contact for customer queries and escalating them if necessary
  
  

This is a full-time, permanent hybrid role working 40 hours per week Monday to Friday and 1 in every 6 Saturdays. You will be required to work shift patterns on a weekly rotating shift pattern. The hours will be 7.30 – 4.30, 8.00 – 5.00 and 11.00 – 8.00.

And here’s what we’d like you to have:

• Previous customer service experience
• Confidence when talking on the phones and taking inbound calls
• To work well under pressure
• Strong organisational skills
  
  

We look forward to receiving your application!