IT Support Specialist - VR/31278

Join a dynamic IT Team supporting critical systems across multiple sites. This hands-on role involves technical support, asset management, and IT projects. Ideal for someone proactive and adaptable, with a strong service mindset and a desire to grow through structured training and mentoring.

Overview Job Description

In this role, you will be responsible for ensuring IT services remain safe, available, and reliable by accurately carrying out a variety of IT tasks that support the overall IT objectives of the business.

Main Duties And Responsibilities

• Delivering high-quality IT support and project coordination across multiple business areas.
• Contributing to achieving individual and team objectives within agreed timelines.
• Managing and improving helpdesk operations, documentation, and IT-related procedures.
• Providing technical support to users across various locations via multiple channels, including in-person and remote tools.
• Performing first- and second-line support, including hardware/software setup, upgrades, and troubleshooting.
• Supporting telecom systems, network maintenance, patching, and multi-vendor print environments.
• Participating in IT projects and strategic initiatives led by the service delivery function.
• Using and supporting a range of corporate systems and tools, including Microsoft products, Active Directory, and service desk platforms.
  
  

Desirable Skills & Experience

• Degree qualified in a relevant IT subject.
• Previous experience working in a helpdesk environment.
• Experience installing, upgrading, and supporting a wide range of applications.
• Experience supporting hardware.
• Network administration, support and maintenance.
• M365 and Microsoft Teams.
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