Customer Experience Administrator, EMEA
Vantage Data Centers
Date: 1 day ago
City: Newport, Wales
Contract type: Full time

About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
Vantage Data Centers is seeking a Coordinator, Customer Experience to support the operational and service functions of the Customer Experience (CE) team. This role will assist with the preparation and tracking of customer deliverables, manage documentation, and coordinate responses to customer inquiries and audits. The ideal candidate will be detail-oriented, process-driven, and comfortable working across departments.
Essential Job Functions
Customer Support and Documentation
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
Vantage Data Centers is seeking a Coordinator, Customer Experience to support the operational and service functions of the Customer Experience (CE) team. This role will assist with the preparation and tracking of customer deliverables, manage documentation, and coordinate responses to customer inquiries and audits. The ideal candidate will be detail-oriented, process-driven, and comfortable working across departments.
Essential Job Functions
Customer Support and Documentation
- Track and assist with the preparation of customer-facing reports, including MBRs/QBRs and service updates
- Maintain and update customer documentation, including access records and communication logs
- Coordinate data collection for customer audits and support documentation requests
- Assist with internal reporting and tracking of customer service metrics
- Collaborate with teams such as Sales, Operations, and Real Estate to ensure accurate and timely customer updates
- Communicate with internal stakeholders to support customer satisfaction and service consistency
- Perform other duties and tasks as assigned by management
- 1–3 years of experience in a customer support, operations, or administrative role preferred
- Degree in Business, Marketing, Communications, or a related field is preferred, but not required
- Familiarity with customer service processes and documentation practices is preferred
- Strong Excel skills and experience with CRM or ticketing systems
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and deadlines
- Travel is expected to be up to 5% but may increase as the business evolves
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
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