Customer Experience Administrator, EMEA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

Vantage Data Centers is seeking a Coordinator, Customer Experience to support the operational and service functions of the Customer Experience (CE) team. This role will assist with the preparation and tracking of customer deliverables, manage documentation, and coordinate responses to customer inquiries and audits. The ideal candidate will be detail-oriented, process-driven, and comfortable working across departments.

Essential Job Functions

Customer Support and Documentation

• Track and assist with the preparation of customer-facing reports, including MBRs/QBRs and service updates
• Maintain and update customer documentation, including access records and communication logs
  
  

Audit and Reporting Support

• Coordinate data collection for customer audits and support documentation requests
• Assist with internal reporting and tracking of customer service metrics
  
  

Cross-Functional Collaboration

• Collaborate with teams such as Sales, Operations, and Real Estate to ensure accurate and timely customer updates
• Communicate with internal stakeholders to support customer satisfaction and service consistency
  
  

Additional Duties

• Perform other duties and tasks as assigned by management
  
  

Job Requirements

• 1–3 years of experience in a customer support, operations, or administrative role preferred
• Degree in Business, Marketing, Communications, or a related field is preferred, but not required
• Familiarity with customer service processes and documentation practices is preferred
• Strong Excel skills and experience with CRM or ticketing systems
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines
• Travel is expected to be up to 5% but may increase as the business evolves
  
  

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.