Operational Support Services - Freshdesk Assistant

VACANCY NUMBER

VN791

EMPLOYMENT TYPE

Permanent

LOCATION

Leeds

JOB DETAILS

THE BUSINESS

AAB is a tech-enabled business critical services group providing audit and accounting, tax, payroll and HR, outsourcing and advisory solutions globally. We help our clients manage the critical elements of their business – its people and its finances – by providing resources and technology that ensure things run smoothly no matter what hurdles they encounter.

THE TEAM

At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.

Does AAB sound like a good fit for you? We currently have an opening for an Operational Support Services – Freshdesk Assistant to join our Operational Support Services team.

THE ROLE

Operational Support Services – Freshdesk Assistant – Leeds

Role Overview: This role is ideally suited to a highly motivated and well-organised individual who takes pride in their work. The successful candidate will be a strong team player, capable of collaborating effectively, but also confident working independently when required. Operating within the OSS team and using the Freshdesk platform, you will support stakeholders across the Group with a wide range of document preparation, document management, and administrative tasks.

In addition to supporting the wider Group, you will be expected to provide flexible assistance to the Leeds local leadership team and collaborate with your OSS colleagues as necessary to ensure smooth day-to-day operations.

Document Production & Administration

• Produce high-quality business documents including letters, reports, proposals, file notes, and mail merges using Microsoft Office applications. Ensure all content is accurate, error-free, and aligned with brand guidelines and internal approval policies.
• Create visually engaging slide decks in Microsoft PowerPoint for both internal and external use, adhering to brand standards.
• Accurately type-sign financial statements and issue to clients via DocuSign in a timely manner.
• Transcribe audio dictation on an occasional basis, ensuring accuracy and adherence to agreed deadlines.
• Provide ad hoc administrative and data entry support to the Office and Business Unit teams as required.

Client Onboarding & Compliance

• Support client onboarding processes, including conducting Anti-Money Laundering (AML) checks in compliance with regulatory and internal standards.

Operational Support

• When required, manage internal diaries and coordinate meetings to ensure efficient scheduling.
• Assist in the preparation and submission of expense and mileage claims.
• Provide general administrative support on local ad hoc projects and initiatives, contributing to continuous operational improvement.
• Collaborate with the Operational Support Team and other departments to enhance office efficiency.
• Assist in set up and hosting of in-house events which will include room set up, organising the hospitality provision, welcoming guests on arrival. These events can include breakfast or early evening seminars.

Front of House Support (to provide cover)

• Provide professional Front of House cover during absences (including lunch breaks and holidays), ensuring continuity of service and a welcoming environment.
• Welcome and register clients and visitors in accordance with company policy.
• Handle incoming and outgoing mail efficiently.
• Prevent meeting room scheduling conflicts and coordinate bookings accordingly.
• Arrange catering requirements for meetings as needed.
• Support team and visitor queries in a prompt and helpful manner.

Key Skills and Attributes

• Exceptional organisational skills with a strong attention to detail and accuracy
• Excellent communication abilities, both written and verbal, with a professional and clear style
• Proficient in Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook and Teams
• Familiarity with SharePoint is advantageous and will be considered a plus
• Proven ability to multi-task and work effectively under pressure, managing competing deadlines and priorities
• Strong time management skills, with the ability to work independently and take ownership of tasks

Role Requirements

• Essential experience in an office environment administration/support role with document processing
• An understanding of a professional services organisation is advantageous
• A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team

Work Environment

• A collaborative office setting, with a focus on high standards of stakeholder/client service and compliance
• As a successful and evolving company, we’re always open to ideas and suggestions to enhance efficiencies

At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates.

AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

SALARY

Competitive