Housekeeping Supervisor

Job Title: Housekeeping Supervisor Department: Housekeeping Hospice Band: H Reports to: Facilities Manager Responsible for: Housekeeping Team at Selly Park Site DBS RequiredEnhanced Job Purpose The Housekeeping Supervisor job provides assurance through the Facilities Manager that the Charity is compliant with relevant safety legislation. The post requires excellent interpersonal skills, attention to detail, supervisory knowledge of housekeeping services and a flexible solution focussed approach. To provide, co-ordinate and audit an efficient and thorough but sensitive cleaning services to all areas of the main hospice building. Ensuring full compliance with health, food safety/hygiene, infection prevention and control and waste management legislation.

Prioritising tasks and line management of the housekeeping team including setting objectives, monitoring and managing performance, arranging rotas to ensure full service is maintained and reviewed as appropriate to meet operational needs. Main Duties and Responsibilities Housekeeping Services Ensure that an efficient and professional cleaning by reviewing and setting standards and processes, undertaking audits and provide reports on quality, cleanliness, compliance and resource implications. Prepare and maintain a 4-week rota, ensuring the housekeeping team is adequately staffed at all times. To instruct the housekeeping team in their role and required duties / allocation, ensuring a high standard is fulfilled at all times.

To ensure feedback from infection prevention and control audits (internal/external) are action planned and put into action to ensure a quick resolution. Ensure all areas of the business have an adequate amount of housekeeping cover Ensure all reporting information is clearly recorded and accessible within shared computer records for ease of use and reference by internal and external authorities e.g. Care Quality Commission (CQC). To ensure that all cleaning consumables are ordered from current nominated suppliers in line with Company purchasing policy.

Where appropriate undertake cleaning duties to provide support and meet requirements such as short notice deep cleans to ensure patients can be admitted in an emergency. In collaboration with Infection Control Lead, provide guidance and ensure compliance with infection prevention and control. Including providing advice on cleaning methods, equipment and furnishings to ensure the highest standards are maintained. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Completion of company audits, focussed on cleaning standards, health and hygiene and facilities.

Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Promote the use of proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Complete appropriate safety training and certifications to perform work tasks. Facilities Services To ensure that any building imperfections are reported to management dependant on severity of repairs.

Work closely with the wider facilities team to ensure all stock/consumables are ordered as and when required. To fill in where necessary. Audit cleaned rooms to ensure compliance to laid down schedules and processes. Support the wider team to ensure that the Charity maintains regulation standards for Health and Safety, CQC, Control of Substances Hazardous to Health (COSHH).

Undertake any additional audit testing as directed by line manager. Perform all administrative duties with rigorous attention to detail and delivery of personal and team objectives, KPIs and defined business targets annually. Patient Experience Embed a customer focussed service and dealing with complaints and compliments in a robust, visible and positive manner. Undertake patient and customer satisfaction surveys within areas of accountability to identify any areas of improvement and promote excellence.

Acting on the results for continuous improvement and reporting back to appropriate groups/committees. Leaderships Supervise and actively lead the team of housekeeping assistants and volunteers, identifying staffing resources, recruitment, arranging rotas, undertaking one to ones, annual appraisals and team meetings to manage performance. Actively promote wellbeing and development within the teams to enhance staff capabilities and experience. Undertake quality checks to ensure consistent standards are adhered to at all times.

Review and as appropriate reallocate duties and work areas to meet the requirements of the organisation and services. Promote health and safety within the team including identifying risks, awareness of COSHH and working in a safe manner, challenging behaviours that do not meet this standard. Intermittent skills and understanding of all Microsoft software, including the use of Word, Outlook, Excel and SharePoint. Is experienced and can clearly identify what is acceptable behaviour within a team.

To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget. Manage and support your teams with all day-to-day activities and ensure work tasks are completed on time and that they meet appropriate quality standards. Assists senior management in all aspects of required service. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Ensure compliance with company standards and policies and external regulations (e.g., safety, department-specific procedures such as food standards). Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Health and Safety and Environmental Legislative Awareness Ensure equipment is used safely and well maintained Care Quality Commission (CQC) awareness and compliance To understand risk assessment processes including COSHH (Control of Substances Hazardous to Health), to be able to follow risk assessments and advise where control measure may need to be reviewed and updated Ensure the completion of statutory checks including legionella flushing as per agreed timescales and information is clearly identified. Ensure compliance with clinical waste regulations, including correct waste disposal methods and record keeping.

To demonstrate high level of infection control including excellent hand hygiene and presentable appearance, to support food safety legislation To ensure legislative checks and records for all responsible areas are completed accurately and legibly. Records need to be maintained and accessible. Ensure all staff follow the instructions for safe working in the department and comply with relevant policies and procedures Other Duties To be flexible, able and willing to cover across the rota during times of absence To be willing to participate in Hospice forums and groups To strive for continual improvement, providing customer focussed proactive approach to encourage, record and process customer feedback. Celebrating success and identifying opportunities for change.

Ensure the continued dignity of patients. To work collaboratively with other teams to provide the best service and reflect the values of the hospice. To undertake any duties identified by the Facilities Manager commensurate to the grade.