Warehouse Team Manager

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world -changing the way the world shops, for good.

We are the beating heart of our UK business and comprise of a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role:

We are looking for a proactive, energetic and enthusiastic Warehouse Team Manager at our Customer Fulfilment Centre (CFC) in Andover to work days. You will manage the performance of designated operating areas within the CFC, working closely with multiple departments to achieve site targets.

You will be part of a tiered management structure, reporting to Operations Managers while leading a team of Supervisors and Wearhouse operatives who report directly to you and your peers. You’ll be responsible for developing, coaching and supporting your team, driving operational performance and creating a positive, engaged workplace culture.

You’ll play a vital role in shaping and delivering an outstanding employee experience, actively driving employee engagement and satisfaction across your area. You’ll also lead HR and ER processes for your team—handling absence management, conducting formal meetings, performance management, and applying company policies effectively and fairly.

You’ll work a 4 on 4 off shift pattern (including weekends) in an operational environment, with additional days occasionally for personal development and training needs. Shifts are 12 hours in length, and your start time will be 06:00–18:00.

You will be:

- Delivering the new starter on-boarding experience, developing your team, and driving retention.

- Responsible for the delivery and reporting of specific area KPI metrics, including Productivity, Delivery on Time, Order Fulfilment and Employee Retention, whilst -managing individual performance against these agreed standards and targets.

- Driving the training and coaching of Coordinators and Personal Shoppers in your team, promoting progression and personal development, whilst ensuring they have the tools to perform their job to the highest standards.

- Maintaining health and safety standards, promoting a positive on-site safety culture ensuring SSOWs/Risk Assessment materials for your business unit are fit for purpose are adhered to.

- Championing continuous improvement of your designated area – regularly focusing on and proactively seeking to implement smarter ways of working or adopt best practice ideas whenever reasonably practical, to improve overall work area/ zone productivity.

About you

- Previous management experience required.

- Knowledge of Health and Safety and Food safety compliance.

- Strong verbal, written and numeracy skills and can use your skills to interpret data and have demonstrable problem solving skills.

- Experience in conducting formal meetings, understanding and applying the relevant policies appropriately is desired.

- Enjoy working in a fast-paced environment

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.