Customer Engagement Project Coordinator
Coperion
Date: 19 hours ago
City: Peterborough, England
Contract type: Full time
CUSTOMER ENGAGEMENT PROJECTOR COORDINATOR
Location: Peterborough
Monday – Friday. Full time Permanent Job Purpose
The management of Bread service contracts, along with modernisation projects for the full range of Baker Perkins existing and legacy equipment
Main Duties
Benefits
Who we are: Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Location: Peterborough
Monday – Friday. Full time Permanent Job Purpose
The management of Bread service contracts, along with modernisation projects for the full range of Baker Perkins existing and legacy equipment
Main Duties
- To provide electro and/or mechanical assistance and expertise to our customers as the first point of contact.
- Undertake customer site visits to execute Aftermarket projects and provide warranty support
- Manage service contract reporting and present performance data to customers in line with the associated KPIs.
- On an ongoing basis, be the Aftermarket representative for key customer accounts developing positive relationships and demonstrating our commitment to Aftermarket excellence
- Promote and grow the aftermarket service contract business though regular communications and customer visits.
- Gather market information, providing continuous feedback on customers and competitors for both AM and Capital Growth.
- Actively project manage Aftermarket contracts in line with business processes and system requirements, considering financial/technical risk, overall contract profitability and customer satisfaction
- Act as the project lead for Aftermarket to deliver contracts in a timely and technically competent way to meet or exceed customer expectations
- Actively liaise with customers both verbally and via email to provide good communication on all aspects of project delivery.
- Resolve customer problems in a timely manner by utilising appropriate resources within the organisation
- Be aware of, and follow all company Health & Safety policies and procedures including feeding back on any H&S information to management
- Demonstrate the company values and behaviours
- Ideally, a time-served skilled mechanical engineer (HNC or equivalent); basic electrical knowledge would be beneficial
- Knowledge of existing product range(s) of equipment would be an advantage
- Experience of working on customer sites and dealing with customers
- Excellent communication, influencing and interpersonal skills
- Good problem-solving techniques using an analytical approach
- Valid driving licence
- Knowledge of Epicor business system would be an advantage & IT systems
- Basic electrical knowledge would be advantageous
Benefits
- Company’s Health Care Scheme for yourself and family members
- Up to 5% Pension Scheme.
- In addition the Company gives 3 days between Christmas and New Year, and the normal 8 public holidays.
- Onsite canteen with subsidized lunch
- Days and night shifts availability
- Early finish Fridays (alternate Fridays – every two weeks)
- Free parking on site
- Great company culture within a successful organisation
Who we are: Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
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