Communication and QA Specialist
FDJ UNITED
Date: 20 hours ago
City: London, England
Contract type: Full time
About Us
At FDJ UNITED, we don't just follow the game, we reinvent it.
FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
The role
We are seeking a skilled and motivated QA Specialist to join our team focused on ensuring our marketing initiatives are launched without errors. As a QA Specialist, you will be responsible for ensuring the quality and accuracy of our marketing campaigns, customer communications, and overall user experience. Your attention to detail and commitment to error-free launch will play a crucial role in enhancing our customers' satisfaction and driving business growth. The role holder will work closely with Campaign Managers, CRM, Customer Support and Product teams.
This is a hybrid role within the Always on Marketing team that will develop & test new dynamic blocks, test new communications channels and deploy these across all of our brands and markets. Documentation and training to the rest of the department will be included within this process. This role will be integral to providing improved automation within the Retention team and reaching our goals of achieving 80+ automation
Key Responsibilities
Collaborating with cross-functional teams to understand project requirements and objectives for marketing initiatives prior to testing.
Developing and executing comprehensive test plans and test cases to verify the functionality and performance of marketing campaigns, customer communications, and bonus mechanics.
Conducting thorough testing to identify potential issues, inconsistencies, and areas for improvement, ensuring adherence to industry regulations and compliance requirements per market.
Assessing test results, troubleshooting issues, and providing actionable insights to improve customer experience and overall campaign performance.
Working closely with developers, UX, and stakeholders to address and resolve issues and ensure timely delivery of error-free marketing initiatives.
Documenting and maintaining comprehensive records of test cases, test results, and issue tracking reports for future reference. Contributing to the continuous improvement of QA processes, methodologies, and tools to optimize efficiency and effectiveness.
Keeping up to date with industry trends, emerging technologies, and best practices in gaming/gambling marketing and QA.
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
Behaviors
Growth mindset: This means speed to delivery and value. Fail and learn fast. Find new opportunities in the numbers, results, competitors
Support the team: we need people who can and will jump into the breach where required to support their colleagues
Pride in delivery: care about what gets delivered in terms of quality, effectiveness and accuracy
Measurement focussed: Wake up every day wanting to understand campaign, market and company performance
Have ambition: we want to work hard, move fast, challenge convention and drive real, measurable growth
Have fun: we want this to be a great place to work, with common purpose, mutual support and exciting opportunities
How will success be measured in this role
Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth
Your experience
Good overall knowledge of Marketing campaigns with at least 3-4 years of experience in marketing communications and understanding of QA processes (especially working with Test Scripts)
Excellent written and verbal skills in English with strong attention to detail
A good understanding of how the gaming industry works; both Casino and Sportsbook marketing
An ability to think creatively and be pro-active about coming up with ideas and new ways of working. Not afraid to challenge the status quo
Experience in working with tools like Optimove and Movable Ink (these 2 would be a plus) or similar
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.
Details
Hybrid
Gibraltar, London, Malta
Full Time Permanent
CAM0359
Location
London
Gibraltar
Malta
Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
Loading...
Benefits
Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Social events and activites
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension
Meet the recruiter
Marcelina Gabrys
[email protected]
At FDJ UNITED, we don't just follow the game, we reinvent it.
FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
The role
We are seeking a skilled and motivated QA Specialist to join our team focused on ensuring our marketing initiatives are launched without errors. As a QA Specialist, you will be responsible for ensuring the quality and accuracy of our marketing campaigns, customer communications, and overall user experience. Your attention to detail and commitment to error-free launch will play a crucial role in enhancing our customers' satisfaction and driving business growth. The role holder will work closely with Campaign Managers, CRM, Customer Support and Product teams.
This is a hybrid role within the Always on Marketing team that will develop & test new dynamic blocks, test new communications channels and deploy these across all of our brands and markets. Documentation and training to the rest of the department will be included within this process. This role will be integral to providing improved automation within the Retention team and reaching our goals of achieving 80+ automation
Key Responsibilities
Collaborating with cross-functional teams to understand project requirements and objectives for marketing initiatives prior to testing.
Developing and executing comprehensive test plans and test cases to verify the functionality and performance of marketing campaigns, customer communications, and bonus mechanics.
Conducting thorough testing to identify potential issues, inconsistencies, and areas for improvement, ensuring adherence to industry regulations and compliance requirements per market.
Assessing test results, troubleshooting issues, and providing actionable insights to improve customer experience and overall campaign performance.
Working closely with developers, UX, and stakeholders to address and resolve issues and ensure timely delivery of error-free marketing initiatives.
Documenting and maintaining comprehensive records of test cases, test results, and issue tracking reports for future reference. Contributing to the continuous improvement of QA processes, methodologies, and tools to optimize efficiency and effectiveness.
Keeping up to date with industry trends, emerging technologies, and best practices in gaming/gambling marketing and QA.
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
Behaviors
Growth mindset: This means speed to delivery and value. Fail and learn fast. Find new opportunities in the numbers, results, competitors
Support the team: we need people who can and will jump into the breach where required to support their colleagues
Pride in delivery: care about what gets delivered in terms of quality, effectiveness and accuracy
Measurement focussed: Wake up every day wanting to understand campaign, market and company performance
Have ambition: we want to work hard, move fast, challenge convention and drive real, measurable growth
Have fun: we want this to be a great place to work, with common purpose, mutual support and exciting opportunities
How will success be measured in this role
Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth
Your experience
Good overall knowledge of Marketing campaigns with at least 3-4 years of experience in marketing communications and understanding of QA processes (especially working with Test Scripts)
Excellent written and verbal skills in English with strong attention to detail
A good understanding of how the gaming industry works; both Casino and Sportsbook marketing
An ability to think creatively and be pro-active about coming up with ideas and new ways of working. Not afraid to challenge the status quo
Experience in working with tools like Optimove and Movable Ink (these 2 would be a plus) or similar
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.
Details
Hybrid
Gibraltar, London, Malta
Full Time Permanent
CAM0359
Location
London
Gibraltar
Malta
Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
Loading...
Benefits
Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Social events and activites
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension
Meet the recruiter
Marcelina Gabrys
[email protected]
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