IT Support & Systems Lead

We’re looking for someone who takes ownership, thrives on structure, and genuinely enjoys working with technology. This is a hands-on lead role focused on support, endpoint hardware, and BAU operations, with the autonomy to shape how we do things day to day.

You’ll be our final escalation point for technical issues, a key contact for staff across departments, and the go-between for our external partners. If you enjoy improving processes, solving problems, and documenting things properly, you’ll fit right in!

What You’ll Do:

• Lead support for endpoint devices, networks, and user access
• Own and maintain documentation (tickets, onboarding, SOPs, assets, BCPs)
• Keep BAU operations running smoothly with proactive checks and tidy systems
• Coordinate with our MSP on infrastructure issues (you won’t own infra, but you’ll know what’s going on)
• Champion ITIL-style support and cybersecurity best practices—tickets, patching, backups, access hygiene
• Sit alongside a dedicated applications lead, this role is about support and hardware

About You:

Essential

• Strong experience in IT support
• Confident with MS 365, Windows, endpoint troubleshooting, and basic networking
• Naturally organised and detail-oriented—what you fix, you also document
• Familiar with ITIL-aligned support and practical cybersecurity
• Confident leading the way in building a smooth, dependable support experience 

Desirable

• Hospitality tech experience (POS, PMS)
• Certifications such as ITIL, CompTIA, or Microsoft

What We'll Offer You:

• Life Assurance (4 X Annual Salary)
• Membership to Nirvana Spa and Pulse 8 facilities
• Medical Cash plan through Medicash *
• Contributory company pension scheme
• Paid breaks
• Discounts on selected products
• Annual flu vaccine
• Company sick pay *
• Free on-site parking

(* upon successful completion of probationary period)

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability