Entitlements Advisor

We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. If you’re looking for a career which means more and gives you more, personally and professionally, there’s a place for you here at Inspired Villages.

In partnership with Legal & General PLC and NatWest Pension Trustee Limited, with hugely ambitious (and very achievable) growth plans, we are seeking an Entitlements Adviser (Welfare Benefits Adviser) to join our expanding sales team.

The Entitlements Adviser plays a vital supporting the financial wellbeing of both prospective and existing residents across Inspired Villages. You will ensure residents are fully informed of their entitlements to welfare benefits and receive the necessary support to access them. Working collaboratively with internal teams and external partners, the Entitlements Adviser will provide expert guidance, one-to-one support, and training to ensure that residents are empowered, colleagues are informed, and Inspired Villages continues to deliver on its mission of enhancing later living.

If you’re looking for a career which means more and gives you more, personally and professionally, there’s a place for you here at Inspired Villages.

The Role:

• Providing a nationwide advisory service, helping ensure residents (both new and existing) maximise their incomes via benefit entitlements
• Assisting residents in completing claim forms if they are unable to complete claims for themselves, or without the aid of someone else (e.g. family member)
• Promoting and providing regular welfare benefit surgeries
• Providing detailed and easy-to-understand advice to help maximise benefit entitlement, taking into account income, capital, health, age, care requirements, and other relevant factors
• Meeting potential residents, providing advice on their potential to afford rent and charges based on an assessment of their likely benefit entitlement
• Providing training and support to enable key stakeholders to fully participate in the assessment and admissions process
• Maintain up-to-date records of all benefits advice given and subsequent claims made in order to enable performance monitoring
• Keeping up to date with benefit legislation and changes through training programmes and ensuring, where applicable, residents are made aware of such changes.

Key Requirements:

• Proven experience in welfare benefits advice, including practical knowledge of the UK benefits system and application processes
• Writing formal letters and preparing reports, plans and proposals
• Knowledge/awareness of the needs of the specific customer group particularly those of retirement age
• Proven experience of providing welfare benefits advice, preferably in a retirement village, housing or related environment
• Familiarity with digital tools for benefits applications and case management.

The Benefits:

• £30,000 to £35,000 per annum + bonus
• 33 days annual leave (inclusive of bank holidays, pro-rated to your contracted working hours)
• Holiday buying scheme (up to a week's extra leave)
• Big birthdays off (those ending in a 0)
• Bupa Health Cashplan (including employee assistance program)
• Private Medical Insurance (individual cover)
• Life Assurance at x4 your annual salary
• 5% matched pension scheme
• Access to SMART tech
• Retail discounts on a variety of outlets
• Wellbeing hub and resources; including discounts related to wellbeing interventions
• Cycle to work scheme
• Electric car scheme
• Access to an incredible workspace, with a gym, social areas, and parking with the option of hybrid working.

At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day.

We encourage you to submit your application as early as possible and not wait until the published closing date as application will be reviewed and interviews may be arranged before this date. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!