Account Manager – Technical Services

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This post is open to staff who currently work within NHS Greater Glasgow and Clyde.

eHealth Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance.

The Technical Services Manager post involves the following key responsibilities:

• Senior Leadership and management of support teams involved in maintaining digital systems utilised across Primary and Secondary care as well as Community and Mental Health
• Day to day management and direction of application, network and Infrastructure technical services team providing support for complex and technically challenging problems.
• Ensure NHSGGC Digital Infrastructure continues to develop to meet the needs of challenges of NHSGGC
• Ensure operational systems and support develop to meet the Boards Digital as Usual Strategy
• Work as a senior leader in the Operations and Ehealth management team
• Ensure that systems and support teams operate safe and secure processes and procedures which can be evidenced to be in line with NHSGGC and National policy
• Propose and promote continual service improvements within Operations and across eHealth
• Ensure staff are managed in line with board policies and support staff development
• Manage budgets and contracts in line with NHSGGC financial instructions and ensure that best value is achieved
• Identify and implement service improvements within area of responsibility and support of wider initiatives
• Lead on working with 3rd parties to develop, deliver and transition change into operational support, having the responsibility for the definition and adoption of service design standards, SLAs, monitoring and pro-active maintenance
  
  

We are looking for a highly experienced eHealth Manager with evidential experience of working at a strategic level on eHealth services to fulfil this demanding role. You will work as an integral part of the wider eHealth Senior Management team at a senior level, providing comprehensive customer focused operational eHealth services to all NHSGGC staff and services.

NHSGGC has a Digital Delivery plan and working with colleagues across eHealth and NHSGGC is a key requirement of this post.

The ability to engage with and influence senior managers and clinicians across NHSS will be key to the success of this role. Significant experience of Operational support for digital services and a strong understanding of public sector financial management are preferable. You will also have extensive experience in the development of KPIs and Operational Level Agreements or Service Level Agreements.

You will be educated to a Degree Level, preferably at a Masters Level, or with equivalent professional experience and in ITIL (Professional Best Practice Qualifications used in Technology Services). Managerial competencies including excellent team-working and communication skills, written as well as verbal, leadership and organisational skills, commercial awareness, customer focus, analytical and planning skills are essential in this role.

Excellent customer relationship, service provision, service development, supplier management and programme management skills are critical to success in a role that will also help deliver complex eHealth projects and programmes across multiple services areas including HSCPs, Corporate and Facilities services and to other NHS Scotland Boards.

You will be skilled in analytical reviews and techniques as will be able to demonstrate the confident presentation of reports and the use of Information Technology you have advanced knowledge of Microsoft Word, Excel, Project, PowerPoint and NHS applications. You will ideally have experience and knowledge of health-related data.

This is a full-time permanent post worked between 8am and 6pm Monday to Friday.

Informal Contact: Alex Rough, Head of Operations at [email protected]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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