UX Conversation Designer
hackajob
Date: 23 hours ago
City: Slough, England
Contract type: Full time
hackajob is collaborating with Tesco to connect them with exceptional tech professionals for this role.
UX Conversation Designer
About Us
Tesco Mobile is a totally unique business, a 50/50 joint venture between Tesco and VMO2 that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.
Tesco Mobile has more than 5 million customers and is an award-winning business, that instils agile methodologies and cultivates a fantastic can-do attitude across its teams. We are always on the lookout for the best talent, be that from our two shareholders or the wider industry. Working at Tesco Mobile means being employed by one of our joint venture shareholders - Tesco or VMO2, our Head Office vacancies are advertised under both brands.
Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection - we are supermarket mobile!
About The Role
Our XD Chapter is seeking a talented UX Conversation Designer to join our Contact Automation Squad. In this role, you will be responsible for creating intuitive and engaging conversational experiences across various platforms. You will collaborate with cross-functional teams to design, prototype, and implement conversational interfaces that enhance user interactions and streamline customer support processes.
Preparation
Key responsibilities
UX Conversation Designer
About Us
Tesco Mobile is a totally unique business, a 50/50 joint venture between Tesco and VMO2 that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.
Tesco Mobile has more than 5 million customers and is an award-winning business, that instils agile methodologies and cultivates a fantastic can-do attitude across its teams. We are always on the lookout for the best talent, be that from our two shareholders or the wider industry. Working at Tesco Mobile means being employed by one of our joint venture shareholders - Tesco or VMO2, our Head Office vacancies are advertised under both brands.
Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection - we are supermarket mobile!
About The Role
Our XD Chapter is seeking a talented UX Conversation Designer to join our Contact Automation Squad. In this role, you will be responsible for creating intuitive and engaging conversational experiences across various platforms. You will collaborate with cross-functional teams to design, prototype, and implement conversational interfaces that enhance user interactions and streamline customer support processes.
Preparation
Key responsibilities
- Understanding Opportunity & Context: Explore the opportunity, understand the context, and research options.
- Research Options: Draw on a range of SMEs to gather rich contextual information such as business processes, existing channel behaviour, customer insight, and technical feasibility.
- Prepare High Level Journey Design/Options: Collate information in tools like MIRO to prepare high-level journey designs and options.
- Design Conversational Flows: (Re)imagine conversations and journeys to elevate customer experience from transactional to engaging.
- User Research: Conduct user research to understand customer needs, preferences, and pain points.
- Prototyping: Develop prototypes and wireframes to visualise conversational interactions.
- Collaboration: Work closely with product managers, developers, and other designers to ensure seamless integration of conversational interfaces.
- Testing and Iteration: Conduct usability testing and iterate on designs based on feedback and performance metrics.
- Documentation: Document conversational designs ready for implementation.
- Future Exploration: Explore the use of GenAI and rich contextual data to transform conversational design.
- MSFT Collaboration: Get to grips with Copilot Studio and how MSFT uses their tool. Work with the SD to ensure that DD for the MSFT Middlelayer (Power Platform) is fit for purpose.
- Supplier Support: Be point of contact for Supplier’s Conversational Designers during current supplier-lead implementation. Learn how they work and how to use Copilot Studio during these few months, and get ready to lead this when supplier engagement finishes.
- Experience: Proven experience in UX design, with a focus on conversational interfaces.
- Skills: Proficiency in design tools such as Sketch, Figma, Adobe XD, and prototyping tools.
- Knowledge: Understanding of natural language processing (NLP) and AI technologies.
- Communication: Excellent verbal and written communication skills.
- Team Player: Ability to work collaboratively in a fast-paced environment.
- Education: Bachelor's degree in UX Design, Human-Computer Interaction, or a related field.
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