Professional Services Manager

Professional Services Manager

Location: Brighton (office based)

Company Description

Trident is a well-established IT solutions provider in the UK with over 30 years of experience. As a Microsoft Gold Partner and cloud specialist, we offer managed professional services, innovative cloud solutions, security, and disaster recovery tailored to meet operational goals and deliver maximum value to our clients.

Core Responsibilities

• Lead and manage our team of consultants, providing guidance, support, and professional development opportunities. 
• Utilise resources efficiently and clearly communicate work assignments and expectations.
• Inspect, monitor and report utilisation and efficiencies, proactively working with the Resource Management team to keep staff highly utilised and motivated.
• Anticipate requirements and proactively manage available capacity.
• Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives.
• Provide management, oversight and structure to the professional services operations processes.
• Work with the Service Delivery Manager by assisting in the resolution of technical escalations.
• Collaborate with sales and account management teams to understand client needs and explore opportunities to enhance service delivery.
• Ensure the Professional Services team maintains high security and efficiency standards during all service delivery stages.
• Ensure the Professional Services team complies with ISO 27001, 14001 and 9001 requirements and Trident's operating procedures.
• Provide vision and leadership to a growing team of skilled consultants while maintaining a high level of morale.

Qualifications and Skills

• 3+ years of experience in project management and/or professional services, with at least 5 years in leadership.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
• A flair for troubleshooting, communication, exceptional customer service and the ability to work under pressure.
• Be flexible and adaptable to situations and changing requirements.
• Excellent task and time management.

Benefits:

• Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
• Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• ‘Cycle to Work’ scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
• “Smart casual” dress code with dress down Friday raising money for the local charities.
• Regular social and team-building events.
• ‘Refer a friend’ recruitment bonus scheme.