Customer Service Advisor
NWF Fuels
Date: 11 hours ago
City: Kenilworth, England
Contract type: Full time
We have a fantastic opportunity for a Customer Service Advisor to join our Team, we are on the lookout for talented individuals to deliver the best possible customer service, working on an inbound and outbound sales activity for the entire company.
Hours of work – Monday to Friday
The Main Responsibilities Are
NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels.
Hours of work – Monday to Friday
The Main Responsibilities Are
- Managing customer queries via inbound calls and emails
- Making outbound calls to promote our products to existing customers
- Pricing and entering order details on the system
- Delivering great service to customers
- Working towards sales targets
- Accurate Data Entry
- Previous experience in a customer service or sales role
- An upbeat friendly approach when speaking to customers is essential
- Passionate about customer service with the ability to ensure all customer interaction is positive and productive
- Motivated to achieve targets
- Resilience
- Attention to detail
- Ability to work under pressure
- Effective listening skills to understand customer needs
- Excellent communication skills on all platforms
- PC literate
- Full time hours: Monday - Friday
- Commission Scheme
- 25 days holiday plus bank holidays
- Opportunity to purchase up to 5 extra holidays per year
- Monthly employee recognition awards
- Long service awards
- Access to free virtual fitness sessions
- Contributory workplace pension scheme
- Healthcare cashback plan
- Employee assistance programme
- Cycle to work scheme
- Life assurance scheme
NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels.
See more jobs in Kenilworth