Clinical Admin Support Officer

Job Overview

An exciting opportunity has arisen for a highly motivated and detail-oriented Clinical Admin Support Officer to join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.

This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.

We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you’ll handle a diverse and complex workload, making it both challenging and rewarding.

If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.

Main duties of the job

We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care.

Key Responsibilities

• Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
• Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
• Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
• Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
• Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
• Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system.
• Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
• Ensure all phone calls are handled professionally and in a timely manner.
• Operate Epic and other IT systems efficiently to fulfil departmental requirements.
• Provide administrative support for the virtual fracture clinic and other departmental needs as required.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.

Person specification

Qualifications

Essential criteria

• Good education to GCSE standard or equivalent experience
• NVQ Level 3 Administration or equivalent practical knowledge
  
  

Experience

Essential criteria

• Experience of working in an office environment
• Competent with current software programmes
• Experience of working within a team environment
  
  

Desirable criteria

• Working in the NHS either in a hospital/private practice/GP setting
  
  

Skills

Essential criteria

• Ability to communicate clearly
• Ability to follow clear instructions and feedback to senior staff
• Ability to work with minimal supervision
• Ability to prioritise workload
  
  

Desirable criteria

• Analyse situations to resolve patient problems
• Knowledge of NHS targets
• Understanding of medical terminology
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now